Manager, Business Administration

Macy's•Charlotte, NC

About The Position

The Manager, Business Administration leads essential activities and colleagues that drive store business processes and enable Macy’s stores to run successfully. The role oversees functions including interviewing, hiring, staffing, and scheduling, as well as store operations and administrative functions such as budgets and cash office activities. The manager partners with store leaders to support store results, profitability, colleague engagement, and a clean, safe shopping environment.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store required.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in training initiatives and supporting adoption of new processes and technology.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to help maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to meet physical demands including heavy lifting, constant movement, prolonged stationary positioning, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders; may need to reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention, operations, and the shopping environment.
Maintain profitability through effective staffing, weekend compliance, and control of expenses.
Lead the hiring process by corresponding with applicants, interviewing, selecting talent, and coaching peers on hiring practices.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Set work strategies, manage colleague performance and behavior, and resolve complaints.
Lead onboarding and orientation to improve the candidate and new-hire experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, track adoption and user needs, and coordinate updates with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Oversee the monthly store P&L, including selling cost and average hourly rate compliance, and develop action plans to improve profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand and staffing targets.
Maintain the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns in partnership with the Facilities team.
Oversee select selling areas according to store operating needs.
Foster acceptance and respect, building authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement