Manager, Business Administration

Macy's•Charlotte, NC

6d•$56,300 - $93,700

About The Position

The Manager, Business Administration leads the essential activities and colleagues that drive store business processes, enabling Macy’s stores to run successfully. The role focuses on functions such as interviewing, hiring, staffing, and scheduling, as well as store operations and administrative functions, including budgets and cash office activities. The manager works with store leaders to improve store performance, maintain profitability, support a positive hiring and onboarding experience, deploy technology and process initiatives, and ensure a clean and safe shopping environment. The position may also oversee select selling areas based on store operating needs.

Requirements

High School diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store.
Strong leadership and management skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing action plans to drive profitability.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, promoting adoption, and coordinating updates with the Central Team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and the ability to maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to meet the stated physical and visual demands of the position, including heavy lifting, constant moving, remaining stationary for at least two consecutive hours, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, climbing ladders, and using close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention strategy, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and control of expenses.
Lead the in-store hiring process, including applicant communications, interviewing, candidate selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Lead colleague onboarding and orientation to improve the candidate experience.
Support rapid learning and engagement among new hires and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, including annual training.
Promote adoption, track user experience needs, and coordinate with the Central Team on updates and enhancements.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Maximize sales and minimize expenses.
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance.
Develop action plans to improve overall store profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand.
Maintain and balance staffing to meet targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns in partnership with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement