Manager Beverage Shift - Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

17d

About The Position

The Manager Beverage Shift provides direction and energy to the beverage team, models superior customer service, and focuses on positive guest interactions. The manager evaluates service breakdowns using guest feedback, data, and observed behavior; communicates issues and improvement plans to the team; addresses breakdowns promptly; and follows up to ensure guest satisfaction. The role keeps employees informed about property promotions and events and works with upper management to maximize guest satisfaction and service. The manager develops employees through training, coaching, feedback, performance evaluations, and accountability for measurable service standards. The role communicates and enforces company expectations, policies, procedures, department goals, business strategy, and industry regulations. It also uses EOS data to improve the workplace, recognizes and rewards performance, maintains employee records, and completes reviews on time. The position administers beverage facilities and operations, including employee payroll and payroll forecasting, and maintains beverage-service records, reports, and critiques. It may take disciplinary and corrective action when necessary and meets with staff weekly to reiterate policies and evaluate operations.

Requirements

Knowledge of beverage service policies and procedures.
Good communication skills and ability to direct and manage people.
CER license required.

Nice To Haves

High school diploma or G.E.D. certificate preferred but not required.

Responsibilities

Interview, train, and retrain beverage staff and evaluate their performance at specific intervals.
Administer all beverage facilities.
Complete beverage employee payroll, maintain data, and handle payroll forecasting.
Enforce Caesars Atlantic City policies.
Maintain records, reports, and critiques concerning beverage services.
Take disciplinary and corrective action on Cocktail Servers when necessary.
Meet with staff weekly to reiterate policy and evaluate operations.
Work with upper management to maximize guest satisfaction and service.
Model superior customer service and positive energy in guest interactions.
Evaluate service breakdowns using guest feedback, data, and observed behavior; communicate improvement plans and follow up to ensure guest satisfaction.
Keep the team informed about property promotions and events.
Set measurable service standards, hold employees accountable, coach for improvement, and provide ongoing feedback.
Communicate and enforce company expectations, policies, procedures, department goals, business strategy, and industry regulations.
Use EOS data to improve the workplace, listen and respond to employees, and recognize and reward individual and team performance.
Maintain accurate, up-to-date employee records and complete performance reviews on time.
Create an atmosphere of luck.