Rooms Controller- Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

About The Position

The Rooms Controller supports an efficient guest rooming and front desk operation, handling room arrangements, guest check-ins, billing, and check-outs. The role provides attentive, courteous service, anticipates and resolves guest needs, promotes Caesars Rewards, and helps maintain a safe and comfortable environment. The position is full-time and pays $18.00 per hour.

Requirements

Excellent customer service skills.
High school diploma.
Outstanding public relations, communication, and interpersonal skills.
Professional appearance.
Two years of front desk experience.
Working knowledge of the Atlantic City area.

Responsibilities

Provide superior customer service, maintain an upbeat and positive attitude, and create a welcoming atmosphere for guests.
Greet guests warmly, anticipate their needs, provide prompt and accurate service, check for satisfaction, resolve service problems, and thank guests when they leave.
Promote Caesars Rewards programs and card membership.
Manage the rooming process, including pre-blocking, pre-registration, and final check-in based on arrival time, special requests, and play-based value.
View only pre-approved room-comping levels; do not change comping information.
Post charges and settle folios for individuals and groups, resolve due-outs, and complete express check-outs.
Maintain accurate accommodation availability and regularly complete the non-zero balance report.
Handle incoming calls concerning same-day billing inquiries.
Assess policies, procedures, work processes, and program effectiveness to help streamline departmental operations.
Help maintain a safe, secure, and comfortable environment for guests.
Handle customer complaints, problems, and issues effectively, promptly, and courteously.
Maintain a positive demeanor with internal and external customers.