Rooms Controller- Full Time (Caesars Atlantic City)

Caesars Entertainment • Atlantic City, NJ

4d

About The Position

The Rooms Controller supports the guest rooming process and provides welcoming, efficient customer service. The role arranges pre-blocking, pre-registration, and final check-in based on guest arrival times, special requests, and play-based value. The position may view only pre-approved room comping levels and is not authorized to change that information. It also posts charges, settles individual and group folios, resolves due-outs, completes express check-outs, maintains accurate accommodation availability, and regularly completes the non-zero balance report. The Rooms Controller handles calls about same-day billing inquiries and helps assess policies, procedures, work processes, and program effectiveness to streamline departmental operations.

The role promotes Caesars Rewards programs and card membership, anticipates guest needs, checks for satisfaction, and addresses service breakdowns and complaints promptly and courteously. It helps maintain a safe, secure, and comfortable guest environment and maintains a positive demeanor with internal and external customers. Compensation is $18.00 per hour.

Requirements

• Excellent customer service skills.
• High school diploma.
• Outstanding public relations, communication, and interpersonal skills.
• Professional appearance.
• Two years of front desk experience.
• Working knowledge of the Atlantic City area.

Responsibilities

• Provide superior customer service with an upbeat, positive attitude; greet guests warmly, anticipate needs, provide fast service, check for satisfaction, resolve service breakdowns, and thank guests on departure.
• Promote Caesars Rewards programs and card membership.
• Arrange guest room pre-blocking, pre-registration, and final check-in according to arrival time, special requests, and play-based value.
• View pre-approved room comping levels without changing the information.
• Post charges and settle folios for individuals and groups.
• Resolve due-outs and complete express check-outs.
• Maintain accurate accommodation availability and regularly complete the non-zero balance report.
• Handle incoming calls regarding same-day billing inquiries.
• Assess policies, procedures, work processes, and program effectiveness to help streamline departmental operations.
• Help maintain a safe, secure, and comfortable environment for guests.
• Handle customer complaints, problems, and issues effectively, promptly, and courteously.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED