Rooms Controller

RCMI HOSPITALITY MANAGEMENT LLC•Los Angeles, CA

2d•$0 - $27

About The Position

The Rooms Controller manages and optimizes room inventory and reservations in a hospitality environment to support occupancy, revenue generation, and guest satisfaction. The role coordinates closely with front office, housekeeping, and sales teams to manage room availability and allocation, maintain effective room control procedures, and support seamless guest experiences. It also involves monitoring booking trends, forecasting demand, and adjusting room availability and rates in support of profitability and operational efficiency.

Requirements

High school diploma or equivalent.
At least 2 years of experience in hotel operations, front office, or room management roles.
Proficiency with property management systems (PMS) and reservation software.
Strong organizational skills, attention to detail, and ability to multitask effectively.
Excellent communication and interpersonal skills to collaborate with diverse teams.

Nice To Haves

Associate or bachelor’s degree in hospitality management or a related field.
Experience working in a mid-size to large hotel or resort environment.
Knowledge of revenue management principles and dynamic pricing strategies.
Familiarity with advanced data analysis tools and reporting software.
Certification in hospitality or hotel management, such as CHIA or CHA.
Demonstrated ability to lead or train junior staff in room control procedures.

Responsibilities

Manage daily room inventory and allocation to maximize occupancy and revenue.
Assist with phone calls, guest inquiries, reservation requests, and directing calls to the appropriate department as needed.
Assist the front desk when needed.
Coordinate with front desk and housekeeping teams to ensure accurate room status updates and timely room readiness.
Monitor and analyze booking patterns and market trends to forecast demand and adjust room availability accordingly.
Implement and maintain room control procedures to optimize room assignments and minimize overbooking or vacancies.
Collaborate with sales and marketing departments to support promotional activities and special group bookings.
Prepare regular reports on room occupancy, revenue performance, and forecast accuracy for management review.
Resolve discrepancies or issues related to room assignments and guest accommodations promptly and professionally.
Perform other duties as requested by management.