Rooms Controller

DOLPHIN HOTEL MANAGEMENT • Rancho Mirage, CA

1d • $21 - $21 • Onsite

About The Position

The Rooms Controller supports the daily operations of The Westin Rancho Mirage Golf Resort & Spa, with a focus on delivering elevated guest experiences that reflect renewal, comfort, and well-being. This role manages room inventory and assignments, coordinates room readiness across hotel departments, and helps ensure guest preferences and special requests are addressed. The Rooms Controller monitors availability and upcoming arrivals, plans ahead based on forecasts and group blocks, and serves as a central point of communication to resolve room-related issues efficiently.

Requirements

• Prior hotel experience in Front Office, Rooms Control, or Reservations is required.
• Strong understanding of hotel operations, room inventory management, and guest flow coordination.
• Ability to deliver attentive, guest-centric service with anticipation and personalization.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills across hotel departments.
• Proficiency with property management systems (PMS) and general hotel systems.
• Ability to problem-solve quickly, calmly, and effectively under pressure.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as business levels require.
• Professional, composed demeanor and commitment to elevated guest experiences in a wellness-focused hospitality environment.

Nice To Haves

• Resort or full-service hotel experience is strongly preferred.
• Familiarity with Marriott Bonvoy or comparable loyalty programs is preferred.

Responsibilities

• Manage room inventory and assignments accurately to prepare for guest arrivals.
• Coordinate with Reservations, Front Desk, Housekeeping, and Engineering to align room readiness with arrival timelines.
• Assign rooms based on guest preferences, VIP status, loyalty recognition such as Marriott Bonvoy, and special requests.
• Manage early arrivals, late departures, upgrades, and personalized guest experiences.
• Monitor room availability throughout the day to maintain operational flow and efficiency.
• Review occupancy forecasts, group blocks, and upcoming arrivals as part of pre-arrival planning.
• Serve as a central communication point across departments to resolve room-related issues.
• Address maintenance needs, overbooking scenarios, and last-minute changes using calm, guest-first problem solving.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed