Rooms Controller

HM Alpha Hotels & Resorts • Nashville, TN

2d

About The Position

The Rooms Controller plays a critical role in ensuring efficient room allocation, smooth guest arrivals, and accurate reservation management. Working closely with the Front Office team, this role supports guest satisfaction, operational flow, and revenue management during high-demand periods. The position also coordinates with sales, events, management, engineering, and housekeeping to support room assignments, reservation accuracy, and room-status records.

The role requires at least six months of experience in a hotel rooms division or front office role, a high school diploma or equivalent, and successful completion of a background check before employment. The pay rate is $18.00 per hour.

Requirements

• At least six months of experience in a hotel rooms division or front office role.
• High school diploma or equivalent required.
• Proficiency in property management systems (PMS).
• Strong attention to detail and ability to manage multiple priorities.
• Clear and professional verbal and written communication skills.
• Problem-solving and service recovery skills with a guest-first mindset.
• Ability to collaborate effectively across departments.
• Calm, professional demeanor under pressure.
• Successful completion of a background check prior to employment.

Nice To Haves

• Previous exposure to room assignments, reservations, or guest service.

Responsibilities

• Lead and support Guest Service Agents in delivering seamless guest check-in experiences.
• Proactively block and pre-register suites and rooms in the property management system according to guest requests.
• Assign VIPs strategically in alignment with sales, events, and management priorities.
• Communicate oversells, special accommodations, and challenges to the front desk and leadership.
• Protect blocked rooms during sold-out periods to safeguard future arrivals.
• Audit reservations on group and tour resumes to confirm billing and room-block accuracy.
• Attend Daily Business Review meetings to stay aligned with business trends and bookings.
• Verify billing details for third-party payments, group blocks, and credit card authorizations.
• Respond promptly and professionally to guest requests, resolving issues or escalating as needed.
• Partner with engineering and housekeeping to maintain accurate out-of-order and out-of-service room records.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with an HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee hotel discounts.
• Paid vacation and sick time.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED