Rooms Controller

Westin Rancho Mirage Golf Resort & Spa • Rancho Mirage, CA

10d • $21 - $21 • Onsite

About The Position

The Rooms Controller supports the daily operations of The Westin Rancho Mirage Golf Resort & Spa, focusing on delivering guest experiences that reflect renewal, comfort, and well-being. The role manages room inventory and assignments, coordinates room readiness across hotel departments, and responds to guest preferences, loyalty status, and special requests. It also involves pre-arrival planning, monitoring room availability, and resolving room-related issues to maintain efficient operations and attentive service.

Requirements

• Prior hotel experience in Front Office, Rooms Control, or Reservations.
• Strong understanding of hotel operations, room inventory management, and guest flow coordination.
• Ability to deliver attentive, guest-centric service with anticipation and personalization.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills across hotel departments.
• Proficiency with property management systems (PMS) and general hotel systems.
• Ability to problem-solve quickly, calmly, and effectively under pressure.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as business levels require.
• Professional, composed demeanor and commitment to elevated guest experiences in a wellness-focused hospitality environment.

Nice To Haves

• Resort or full-service hotel experience.
• Familiarity with Marriott Bonvoy or comparable loyalty programs.

Responsibilities

• Manage room inventory and assignments accurately to prepare for guest arrivals.
• Coordinate with Reservations, Front Desk, Housekeeping, and Engineering to align room readiness with arrival timelines.
• Assign rooms based on guest preferences, VIP status, loyalty recognition, and special requests.
• Manage early arrivals, late departures, upgrades, and personalized guest experiences proactively.
• Monitor room availability throughout the day to maintain operational flow and efficiency.
• Plan for arrivals by reviewing occupancy forecasts, group blocks, and upcoming arrivals.
• Serve as a central communication point across departments to resolve room-related issues.
• Address maintenance needs, overbooking scenarios, and last-minute changes with calm, guest-first problem solving.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed