Supervisor Casino Games- Part Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

11d

About The Position

The Supervisor Casino Games role oversees casino game operations in an assigned area while ensuring compliance with government and company regulations, internal controls, and departmental policies and procedures. The supervisor monitors game activity, ensures dealers follow proper procedures, verifies gaming table transactions and authorized credit issuance, and settles disputes, escalating issues when appropriate. The role is directly responsible for customer service objectives and motivates dealers to provide excellent guest service while maintaining proper dealing procedures and game pace. The supervisor sets and communicates service expectations, coaches employees, addresses performance issues, provides ongoing feedback, and recognizes team and individual performance. The role also communicates property promotions and events, responds to guest-service breakdowns, uses guest feedback and data to improve service, and maintains accurate employee records and timely performance reviews. A New Jersey CER license is required.

Requirements

Knowledge of casino rules, procedures, and regulations applicable to the games under supervision.
Supervisory, communication, and organizational skills.
Direct dealing experience with the games in the assigned pit area.
New Jersey CER license required.

Responsibilities

Oversee operations in the assigned area and ensure compliance with government and company regulations, internal controls, and departmental policies and procedures.
Ensure all dealers under supervision use proper procedures.
Verify all gaming table transactions in the supervised area.
Maintain awareness of activity at games in the supervised area and settle disputes, escalating issues when appropriate.
Verify credit issuance after all authorization procedures are completed.
Motivate dealers to provide superior customer service while following dealing procedures and maintaining proper game pace.
Take direct responsibility for customer service objectives.
Communicate and enforce company expectations, policies, procedures, department goals, and business strategy.
Coach employees, address performance issues, provide ongoing feedback, and hold employees accountable for service standards.
Use guest feedback, data, and observations to evaluate service breakdowns; address them promptly and follow up to ensure guest satisfaction.
Keep the team informed about property promotions and events.
Maintain accurate and up-to-date employee records and complete performance reviews on time.
Listen and respond to employees, use EOS data to improve the workplace, and recognize and reward individual and team performance.