Caesars Rewards Representative - Part Time (Tropicana Atlantic City)

Caesars Entertainment•Atlantic City, NJ

About The Position

The Caesars Rewards Representative maintains daily procedures related to Caesars Rewards members and club functions, including verifying appropriate identification, filing, record keeping, and computer coding of applications. The representative provides customer service to guests, assists with account inquiries and player concerns, and may perform other duties as directed by a supervisor.

Requirements

A CER license is required.
Must perform the customer service standards of the department.
Must be knowledgeable about the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.

Nice To Haves

High school diploma or equivalent experience preferred.
Knowledge of general information regarding facilities and amenities.
Skill with casino and hotel computer systems.

Responsibilities

Interact with all casino-related departments.
Promote positive customer service and provide Family Style Service.
Handle direct-mail inquiries, including updating customer account information, but not changing player rating information.
Assist with the resolution of player complaints and problems.
Use view-only access to E-Promo account information.
Maintain regular attendance for scheduled work.
Analyze computer information related to the structure of the Caesars Rewards Club.
Greet daily Line Runs and Charters while providing Family Style Customer Service.
Reconcile bus coupons.
Remain visible and available to listen to guest concerns and promptly attempt to remedy them.
Perform other duties as assigned.