Caesars Rewards Representative - Part Time (Tropicana Atlantic City)
About The Position
The Caesars Rewards Representative maintains daily procedures related to Caesars Rewards members and club functions, including verifying appropriate identification, filing, record keeping, and computer coding of applications. The role interacts with casino departments and supports guests by providing positive, family-style customer service, answering concerns, and attempting to resolve issues promptly. The representative handles direct-mail inquiries and updates customer account information without changing player rating information. The position has view-only access to E-Promo account information and analyzes computer information related to the Caesars Rewards Club. Duties also include greeting line runs and charters, reconciling bus coupons, assisting with player complaints, and performing other duties as assigned. Regular attendance for scheduled work is required.
Requirements
- High school diploma or equivalent experience preferred.
- Knowledge of general information regarding facilities and amenities.
- Skill in casino and hotel computer systems.
- Ability to perform the department’s customer service standards.
- Knowledge of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
- CER license required.
Nice To Haves
- High school diploma or equivalent experience.
Responsibilities
- Maintain daily procedures for Caesars Rewards members and functions, including discerning appropriate identification, filing, record keeping, and computer coding of applications.
- Interact with casino-related departments.
- Promote positive customer service and provide Family Style Service at all times.
- Respond to direct-mail inquiries and update customer account information without changing player rating information.
- Assist with resolving player complaints and problems.
- Use view-only access to E-Promo account information.
- Analyze computer information related to the structure of the Caesars Rewards Club.
- Greet daily line runs and charters while providing Family Style Customer Service.
- Reconcile bus coupons.
- Remain visible and available to listen to guest concerns and promptly attempt to remedy situations.
- Maintain regular attendance for scheduled work.
- Perform other duties as assigned or directed by a supervisor.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
