Manager Beverage Shift - Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

19d

About The Position

The Manager Beverage Shift leads Beverage staff and promotes excellent guest service at Caesars Atlantic City. The role sets and communicates service standards, models positive and energetic guest interactions, evaluates service breakdowns using guest feedback and data, and follows up to ensure guest satisfaction. The manager keeps the team informed about property promotions and events, develops employee skills, coaches and provides feedback, recognizes performance, and holds employees accountable for company expectations and department goals. The position also supports a positive workplace by listening and responding to employees, maintaining accurate records, following company policies and industry regulations, and completing performance reviews on time. The manager interviews, trains, and retrains Beverage staff; administers beverage facilities; completes employee payroll and payroll forecasting; maintains beverage-service records, reports, and critiques; and takes corrective or disciplinary action when needed. The manager meets weekly with staff to review policy and operations and works with upper management to maximize guest satisfaction and service. Starting rate is $51,000.

Requirements

Knowledge of beverage service policies and procedures.
Good communication skills.
Ability to direct and manage people.
CER license required.

Nice To Haves

High school diploma or G.E.D. certificate preferred but not required.

Responsibilities

Interview, train, and retrain Beverage staff and evaluate their performance at specific intervals.
Administer beverage facilities.
Complete payroll for Beverage employees, maintain payroll data, and handle payroll forecasting.
Enforce Caesars Atlantic City policies and company expectations.
Maintain records, reports, and critiques concerning beverage services.
Take disciplinary and corrective action on Cocktail Servers when necessary.
Meet with staff weekly to reiterate policy and evaluate operations.
Work with upper management to maximize guest satisfaction and service.
Set measurable service standards, hold employees accountable, and coach employees for improvement.
Evaluate service breakdowns using guest feedback, data, and behavior; communicate improvement plans and follow up to ensure guest satisfaction.
Keep the team informed about property promotions and events.
Recognize and reward individual and team performance, listen and respond to employees, and use EOS data to improve the workplace.
Maintain accurate and up-to-date employee records and complete performance reviews timely.