Manager, Asset Protection

Macy's • Village of Colonie, NY

19d • $56,300 - $93,700 • Onsite

About The Position

The Manager, Asset Protection oversees one of the company’s highest-shortage locations, with an elevated scope of responsibility that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s subject matter expert on Asset Protection and shortage reduction, this manager supports the company’s overall business results by leading prevention strategies, investigations, team development, and safety efforts.

Requirements

• 3–5 years of prior Asset Protection management experience.
• Demonstrated ability to lead and inspire teams toward shortage prevention goals while upholding company values and fostering a positive work environment.
• Ability to develop and execute shortage prevention strategies suited to the location’s needs and challenges.
• Strong interpersonal skills and ability to build relationships with Store, Division, and Regional leaders.
• Ability to analyze theft trends and use reports, systems, and technology to identify and proactively address concerns.
• Clear verbal and written communication skills for communicating with senior leadership, colleagues, and external partners.
• Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
• Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
• Ability to maintain regular attendance and punctuality.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
• Ability to stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment are required.
• Ability to sustain long periods in enclosed surveillance areas.

Nice To Haves

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
• Build relationships with Store, Division, and Regional leaders to gain support for shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends using available Asset Protection reports, systems, and technology.
• Establish shortage awareness and effectiveness, as measured by audit results.
• Ensure Asset Protection policies and procedures are understood and effectively executed by the Asset Protection team.
• Manage and monitor payroll expenses.
• Support preparation for, execution of, and reconciliation of the annual inventory process.
• Identify significant shortage opportunities and develop impactful action plans to improve location and district results.
• Take an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
• Uphold Macy’s commitment to diversity, inclusion, and respect.
• Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
• Maintain merchandise protection standards on the selling floor; conduct Asset Protection audits and identify action opportunities.
• Promote prevention awareness by educating the store population on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special events.
• Participate in visits with senior leadership.
• Recruit and develop Asset Protection talent, supporting retention, career development, and succession planning.
• Achieve results through managing others, including hourly colleagues and leaders who may be direct reports.
• Help develop high-potential leaders.
• Lead innovative projects and encourage idea sharing among peers.
• Establish an influential leadership presence.
• Address colleague concerns fairly and reasonably, consistent with company values.
• Build partnerships with local law enforcement, prosecutors, and community leaders.
• Support Macy’s brand values, community service, and Give Back opportunities.
• Maintain regular, dependable attendance and punctuality.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED