Asset Protection Manager

EZCORP•Midland, TX

About The Position

The Asset Protection Manager supports field and corporate operations in executing asset protection processes. The role combines data analysis with investigation and recovery of losses within an assigned region, and manages relationships with internal and external partners to mitigate threats and prevent further losses. The manager uses data, technology, assessment tools, and exception management to target risks and resolve issues with high business benefit. The position develops and manages asset-protection reporting and analytics, monitors operational compliance and asset-loss risks, oversees investigations and restitution efforts, and works with Operations, Human Resources, and leadership to reduce shrinkage and improve controls. It also conducts operational and regulatory assessments, communicates asset-protection policies, and supports company and department initiatives.

Requirements

Five years of loss prevention, asset protection, or criminal justice experience.
Advanced analytical skills, including the ability to extract, aggregate, normalize, and mine datasets for analysis.
Bachelor’s degree in a related field.
Knowledge of investigative interviewing and interrogation techniques.
Knowledge of Bureau of Alcohol, Tobacco, Firearms and Explosives rules and regulations concerning firearms.
Knowledge of Office of Consumer Credit Commission rules and regulations.
Knowledge of federal and state pawn and payday lending rules and regulations.
Verbal and written communication and interpersonal skills, time management and organizational skills, and attention to detail and accuracy.
Ability to use a PC, including data entry into a POS terminal and Microsoft Word and Excel.
Compliance with EZCORP’s driving policy.

Nice To Haves

Wicklander & Zulawski or Reid certification.
CFI certification.
Bilingual ability.

Responsibilities

Communicate and report asset protection data throughout the organization as needed.
Conduct analysis-driven investigations using exception reporting, financial metrics, and CCTV.
Administer and maintain databases and software used for exception management, operational assessments, investigations and recovery, and inventory and shrink reporting.
Communicate asset protection controls and policies.
Conduct operational and regulatory assessments and provide timely, accurate documentation and reports of findings to Operations Management and Asset Protection leadership.
Mitigate internal and external threats to business initiatives.
Manage the design and production of asset protection reports, dashboards, scorecards, and exception metrics that indicate asset-loss risks and operational compliance.
Keep senior management and stakeholders informed about data and trends that indicate asset-loss risks.
Use internal and external data to assess business value and focus resources on high-return efforts.
Manage restitution efforts and claims reporting to support timely recoveries.
Review internal controls and compliance with policies and procedures affecting store assets.
Conduct training as needed, monitor cash variances, and ensure they are resolved.
Partner with Operations to develop and execute asset protection initiatives that reduce inventory shrinkage; follow up on unresolved security-equipment installation and repair tickets and use reports to identify store issues.
Investigate and resolve reported or discovered incidents, identify causes and vulnerabilities, and apply lessons learned to prevent recurrence.
Review exception reporting tools accurately and promptly to identify trends that negatively affect company or asset protection goals.
Execute company and asset protection initiatives, policies, and procedures to mitigate asset losses and maximize company performance.
Meet with the Regional Operations Director and District Managers to discuss shrinkage trends and issues.
Identify shrinkage vulnerabilities before losses occur and develop solutions to reduce them.
Report internal deficiency trends to Operations and Asset Protection leadership and develop solutions to address them.
Ensure internal investigations are completed promptly and follow company policies and procedures.
Investigate unethical activity and report findings to management as appropriate.
Collaborate with Operations and Human Resources to determine appropriate responses to unethical activity.
Analyze and report investigation results and recommend process and procedure improvements to the Director of Asset Protection and appropriate Operations and Human Resources management.
Participate in or assist with other projects as assigned by the Director of Asset Protection.