Manager, Asset Protection
About The Position
The Manager, Asset Protection oversees one of the company’s highest-shortage locations and may have an elevated scope of responsibility, including executive direct reports, increased staffing levels, higher sales volume, or significant shortage risk. This role serves as the location’s subject matter expert on Asset Protection and shortage reduction strategies, supporting company goals for topline results. The manager leads shortage-prevention and awareness programs, investigates theft, analyzes trends using available reports and technology, maintains policy compliance, manages payroll expenses, and supports the annual inventory process. The role also leads the Asset Protection team, promotes a safe and respectful customer and colleague experience, manages high-profile incidents, develops talent, and builds partnerships with company leaders and local law enforcement and community stakeholders. Other duties may be assigned.
Requirements
- 3–5 years of prior Asset Protection management experience.
- Demonstrated ability to lead and inspire teams to achieve shortage-prevention goals while upholding company values and fostering a positive work environment.
- Ability to develop and execute shortage-prevention strategies tailored to a location’s needs and challenges.
- Strong interpersonal skills to build relationships with Store, Division, and Regional leaders.
- Proficiency in analyzing theft trends and using reports, systems, and technology to identify and address concerns.
- Clear verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
- Ability to handle high-pressure situations professionally and adapt strategies as challenges evolve.
- Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to sustain long periods in enclosed surveillance areas.
Responsibilities
- Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
- Develop relationships with Store, Division, and Regional leaders to gain support for shortage goals.
- Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
- Analyze theft trends using available Asset Protection reports, systems, and technology.
- Establish shortage awareness and effectiveness, as measured by audit results.
- Ensure the Asset Protection team understands and effectively executes policies and procedures.
- Manage and monitor payroll expenses.
- Support preparation, execution, and reconciliation of the annual inventory process.
- Develop high-impact action plans to address significant shortage opportunities and improve location and district results.
- Take an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
- Uphold Macy’s commitments to diversity, inclusion, and respect.
- Role model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
- Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and identify opportunities for action.
- Promote a prevention-focused awareness culture by educating the store population on Asset Protection best practices.
- Maintain safety awareness and a safe shopping and work environment.
- Handle proprietary, sensitive, and confidential information.
- Manage high-profile incidents and special events.
- Participate in visits with senior leadership.
- Recruit and develop Asset Protection talent and support retention, career development, and succession planning.
- Achieve results through managing others, including hourly colleagues and leaders.
- Help develop high-potential leaders.
- Lead innovative projects and encourage idea sharing among peers.
- Address colleague concerns fairly and reasonably in line with company values.
- Build partnerships with local law enforcement, prosecutors, and community leaders.
- Support Macy’s brand values, community service, and Give Back opportunities.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
