Manager, Asset Protection

Macy's•Langhorne, PA

10d•Onsite

About The Position

The Manager, Asset Protection oversees one of the company’s highest-shortage locations and may have an elevated scope of responsibility, including executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s subject matter expert on asset protection and shortage reduction, this manager supports company results by leading shortage prevention, investigations, safety, and team development. The role may also include an elevated leadership role within the division and special projects beyond the normal scope of responsibility. The manager leads store shortage-prevention and awareness programs; develops partnerships with store, division, and regional leaders; monitors theft investigations, apprehensions, recoveries, and trends; and ensures policies, procedures, audits, and merchandise-protection standards are followed. The role also manages payroll expenses and supports the annual inventory process. It requires recruiting and developing Asset Protection talent, working with law enforcement and community partners, handling sensitive information and high-profile incidents, and maintaining a safe and respectful environment for customers and colleagues.

Requirements

High school diploma or equivalent.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams toward shortage-prevention goals while upholding company values.
Ability to develop and execute shortage-prevention strategies suited to the location’s needs and challenges.
Strong interpersonal skills and ability to build relationships with store, division, and regional leaders.
Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns.
Clear, concise verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, meet deadlines, and maintain attendance and punctuality.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and frequent moving, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, and climb ladders; the role may involve reaching above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage-prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to support shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Promote shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop action plans to improve location and district results.
Take an elevated leadership role within the division, including special projects beyond normal responsibilities.
Uphold Macy’s commitments to diversity, inclusion, and respect.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain merchandise-protection standards on the selling floor, conduct Asset Protection audits, and identify action opportunities.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special event management.
Participate in visits with senior leadership.
Recruit and develop qualified Asset Protection talent and support retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders.
Contribute to the development of high-potential leaders and lead innovative projects and idea sharing among peers.
Address colleague concerns fairly and reasonably, consistent with company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, community service, and ‘Give Back’ opportunities.
Maintain regular, dependable attendance and punctuality.
Foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.