Manager, Asset Protection

Macy's

5d • Onsite

About The Position

The Manager, Asset Protection oversees a high-shortage location with an elevated scope of responsibility, which may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s Asset Protection and shortage-reduction subject matter expert, this manager supports company results through effective prevention strategies, investigations, operational oversight, and leadership. The role may also take on divisional projects beyond its usual scope.

The manager leads shortage prevention and awareness efforts, monitors theft investigations and inventory processes, analyzes trends, and ensures Asset Protection policies and merchandise protection standards are followed. They promote a safe, welcoming shopping and work environment, manage sensitive information and high-profile incidents, and lead and develop the Asset Protection team. The position requires a flexible schedule, including days, evenings, weekends, and holidays, and includes substantial physical activity.

Requirements

• High school diploma or equivalent.
• 3–5 years of prior Asset Protection management experience.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to lift at least 30 pounds and perform frequent movement, standing, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to stand for at least two consecutive hours.
• Visual abilities including close vision, color vision, depth perception, and focus adjustment.
• Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
• Build relationships with Store, Division, and Regional leaders to gain support for shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends using available Asset Protection reports, systems, and technology.
• Promote shortage awareness and effectiveness, using audit results to identify opportunities.
• Ensure the Asset Protection team understands and effectively executes policies and procedures.
• Manage and monitor payroll expenses.
• Support preparation, execution, and reconciliation of the annual inventory process.
• Develop high-impact action plans for significant shortage opportunities to improve location and district results.
• Take on an elevated divisional leadership role, including special projects beyond normal responsibilities.
• Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
• Maintain merchandise protection standards on the selling floor; conduct Asset Protection audits and review findings for action opportunities.
• Educate the store population on Asset Protection best practices and promote prevention awareness.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Recruit and develop qualified Asset Protection talent, supporting retention, career development, and succession planning.
• Achieve results through managing others, including hourly colleagues and leaders who report directly to the role.
• Contribute to the development of high-potential leaders, lead innovative projects, and encourage idea sharing among peers.
• Address colleague concerns fairly and reasonably, consistent with company values.
• Build partnerships with local law enforcement, prosecutors, and community leaders.
• Support company and brand values, including community service and Give Back opportunities.
• Maintain regular, dependable attendance and punctuality, and foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED