Manager, Asset Protection

Macy's•San Rafael, CA

4d•$67,560 - $112,440

About The Position

The Manager, Asset Protection oversees one of Macy’s highest-shortage locations and may have an expanded scope that includes executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s subject matter expert on Asset Protection and shortage reduction, this manager leads strategies that support company results. The role includes leadership across shortage prevention, customer experience, and people development, along with an elevated leadership role in the division that may include special projects beyond the normal scope of responsibility.

Requirements

3–5 years of prior Asset Protection management experience.
Ability to lead and inspire teams to achieve shortage prevention goals while upholding company values.
Ability to develop and execute shortage prevention strategies tailored to location needs.
Strong interpersonal skills to build relationships with Store, Division, and Regional leaders.
Proficiency in analyzing theft trends and using reports, systems, and technology to identify concerns.
Clear verbal and written communication skills for diverse audiences, including senior leadership, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies to changing challenges.
Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and constant movement, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
May need to reach above eye level.
Requires close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
Build relationships with Store, Division, and Regional leaders to gain support for shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Establish shortage awareness and effectiveness as measured by audit results.
Ensure the Asset Protection team understands and effectively follows company policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop high-impact action plans to improve location and district results.
Take on an elevated divisional leadership role, including special projects beyond the normal scope of responsibility.
Uphold Macy’s commitments to diversity, inclusion, and respect in interactions with customers and colleagues.
Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and identify action opportunities.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special event management.
Participate in visits with senior leadership.
Recruit and develop qualified Asset Protection talent and support retention, career development, and succession planning.
Achieve results through managing others, including hourly colleagues and leaders.
Contribute to the development of high-potential leaders.
Lead innovative projects and encourage idea sharing among peers.
Establish oneself as an influential leader.
Address colleague concerns reasonably and fairly, consistent with company values.
Develop partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, community service, and Give Back opportunities.
Maintain regular, dependable attendance and punctuality.
Foster an accepting and respectful environment that strengthens relationships and authentic connections.
Perform other duties as assigned.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.