Manager, Asset Protection

Macy's•Tigard, WA

13d•Onsite

About The Position

The Manager, Asset Protection oversees a high-shortage Macy’s location and may have an elevated scope of responsibility, including executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s Asset Protection and shortage-reduction subject matter expert, this manager supports company results by leading prevention strategies, investigations, audits, safety efforts, and team development. The role also includes an elevated leadership role within the division and may involve special projects beyond normal responsibilities. The manager leads the store’s shortage-prevention and awareness programs; analyzes theft trends and uses available reports, systems, and technology to address risks; manages investigations, apprehensions, and recoveries; and supports the annual inventory process. They partner with store, division, and regional leaders, maintain effective merchandise-protection standards, and promote a safe and welcoming environment for customers and colleagues. The position also recruits and develops Asset Protection talent, manages direct reports, handles sensitive information and high-profile incidents, and builds relationships with law enforcement and community leaders. This position requires a flexible schedule that may include days, evenings, weekends, and holidays according to department and company needs. Physical requirements include heavy lifting, frequent movement, standing, reaching, and lifting at least 30 pounds, as well as stooping, kneeling, crouching, and climbing ladders. The role may involve reaching above eye level, requires specified visual abilities, and may require long periods in enclosed surveillance areas.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of prior Asset Protection management experience.
Demonstrated ability to lead and inspire teams toward shortage-prevention goals while upholding company values and fostering a positive work environment.
Ability to develop and execute shortage-prevention strategies tailored to the location.
Strong interpersonal skills to build relationships with store, division, and regional leaders.
Ability to analyze theft trends and use available reports, systems, and technology to identify and address concerns.
Clear and concise verbal and written communication skills for communicating with senior leaders, colleagues, and external partners.
Ability to handle high-pressure situations professionally and adapt strategies as challenges evolve.
Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
Ability to maintain regular attendance and punctuality.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and frequent movement, standing, and reaching with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to sustain long periods in enclosed surveillance areas.

Responsibilities

Lead the store executive team in planning, implementing, monitoring, and managing shortage-prevention and awareness programs.
Build relationships with store, division, and regional leaders to gain support for shortage goals.
Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
Analyze theft trends using available Asset Protection reports, systems, and technology.
Promote shortage awareness and effectiveness, as measured by audit results.
Ensure the Asset Protection team understands and effectively executes policies and procedures.
Manage and monitor payroll expenses.
Support preparation, execution, and reconciliation of the annual inventory process.
Identify significant shortage opportunities and develop action plans to improve location and district results.
Take an elevated leadership role within the division, including special projects beyond normal responsibilities.
Uphold Macy’s commitments to diversity, inclusion, and respect for customers and colleagues.
Model exemplary service and lead the Asset Protection team in delivering an outstanding shopping experience.
Maintain selling-floor merchandise-protection standards; conduct Asset Protection audits and identify action opportunities.
Promote prevention awareness by educating the store population on Asset Protection best practices.
Maintain safety awareness and a safe shopping and work environment.
Handle proprietary, sensitive, and confidential information.
Manage high-profile incidents and special-event management.
Participate in visits with senior leadership.
Recruit and develop qualified Asset Protection talent; support retention, career development, and succession planning.
Achieve results through managing others, including direct reports who may be hourly colleagues and leaders.
Contribute to the development of high-potential leaders, lead innovative projects, and encourage idea sharing among peers.
Establish oneself as an influential leader and address colleague concerns fairly and reasonably in line with company values.
Build partnerships with local law enforcement, prosecutors, and community leaders.
Support Macy’s brand values, including community service and ‘Give Back’ opportunities.
Maintain regular, dependable attendance and punctuality, and foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement