Manager, Asset Protection

Macy's • Seatac, WA

11d • $67,560 - $112,440

About The Position

The Manager, Asset Protection oversees one of the company’s highest-shortage locations, with an elevated scope of responsibility that may include executive direct reports, increased staffing, higher sales volume, or significant shortage risk. As the location’s subject matter expert on Asset Protection and shortage reduction strategies, the manager supports company topline results by leading shortage prevention, investigations, safety, and team development.

Requirements

• 3–5 years of prior Asset Protection management experience.
• Demonstrated ability to lead and inspire teams to achieve shortage-prevention goals while upholding company values and fostering a positive work environment.
• Ability to develop and execute shortage-prevention strategies tailored to the location.
• Strong interpersonal skills to build relationships with Store, Division, and Regional leaders.
• Ability to analyze theft trends and use reports, systems, and technology to identify and address concerns proactively.
• Clear verbal and written communication skills for communicating with senior leadership, colleagues, and external partners.
• Ability to handle high-pressure situations professionally and adapt strategies as challenges evolve.
• Strong organizational and time-management skills to manage resources, prioritize tasks, and meet deadlines.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and possibly reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment are required.
• Ability to sustain long periods enclosed in surveillance areas.
• Regular, dependable attendance and punctuality.

Nice To Haves

• A high school diploma or equivalent is encouraged.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing shortage-prevention and awareness programs.
• Build relationships with Store, Division, and Regional leaders to gain support for shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends using available Asset Protection reports, systems, and technology.
• Establish shortage awareness and effectiveness, as measured by audit results.
• Ensure the Asset Protection team understands and effectively executes policies and procedures.
• Manage and monitor payroll expenses.
• Support preparation, execution, and reconciliation of the annual inventory process.
• Develop high-impact action plans addressing significant shortage opportunities to improve location and district results.
• Take an elevated division leadership role, including special projects beyond the normal scope of responsibility.
• Uphold Macy’s commitments to diversity, inclusion, and respect for customers and colleagues.
• Model exemplary service and lead the Asset Protection team in providing an outstanding shopping experience.
• Maintain selling-floor merchandise protection standards, conduct Asset Protection audits, and identify action opportunities.
• Promote prevention awareness by educating the store population on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special events.
• Participate in visits with senior leadership.
• Recruit and develop qualified Asset Protection talent, supporting retention, career development, and succession planning.
• Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
• Influence the development of high-potential leaders and lead innovative projects while encouraging idea sharing among peers.
• Address colleague concerns reasonably and fairly in accordance with company values.
• Build partnerships with local law enforcement, prosecutors, and community leaders.
• Support Macy’s brand values, community service, and Give Back opportunities.
• Maintain regular, dependable attendance and punctuality.
• Foster an accepting and respectful environment that strengthens relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED