Manager, Academic Services

Arizona State University•Tempe, AZ

4d•Onsite

About The Position

The W. P. Carey School of Business Undergraduate Programs Office is seeking a professional, self-motivated Manager, Academic Services for its First-Year Advising team. Under the guidance of the Assistant Director, the Manager coordinates the team’s day-to-day operations and supports professional academic advisors in providing services that promote student success, retention, persistence, and timely degree completion. The role supports consistent advising practices, departmental initiatives, and collaboration with campus partners to strengthen the first-year student experience. The Manager also serves as a resource to advising staff by providing guidance on procedures and supporting student-success and program operations. The position contributes to other team activities as needed, including teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation. The role is based at the Tempe campus. The salary range is $54,600–$56,000 per year, commensurate with education and experience.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Experience with academic advising in a higher education environment.
Knowledge of management and supervisory principles and practices.
Experience in problem solving and decision-making.
Experience planning, analyzing, and coordinating activities and establishing priorities.
Experience in budget preparation and forecasting.
Evidence of effective communication skills.
Strong customer service and teamwork skills.
Ability to assess students’ individual needs and provide accurate, detailed information about academic planning, retention, scholarship renewal, and degree completion.
Ability to rapidly learn, adapt to, and effectively use new technology, practices, policies, and methods.
Organizational experience prioritizing multiple tasks in a fast-paced, service-focused environment, with attention to detail.
Demonstrated knowledge of ASU’s academic structure and organization.
Experience analyzing and creating reports in Excel.
Experience retrieving and synthesizing data through MyReports/Dashboard, Salesforce, and ASU Analytics.
Experience using a student information computer system such as PeopleSoft, DARS, or Dashboard.
Experience with Microsoft Office applications such as Word, Excel, Access, Outlook, and/or PowerPoint.

Nice To Haves

Master’s degree preferred.

Responsibilities

Coordinate undergraduate academic advising efforts for business students in their first year.
Hire, train, supervise, and evaluate a team of academic success advisors with lead areas at the Tempe campus focused on first-year advising.
Compile academic reports and research data related to enrollment, critical tracking, retention, and graduation.
Establish and maintain partnerships with colleges and departments regarding curriculum needs and concerns, student engagement, and academic opportunities.
Focus on retention and degree completion, working with the First-Year Experience team to develop intentional programming and identify solutions as needed.
Assist with planning, developing, implementing, and assessing academic services, policies, and procedures aligned with School and University goals and objectives.
Manage projects, including day-to-day coordination and integration of information as well as long-range planning and design.
Assist in department management and serve as a resource regarding departmental requirements and trends.
Act as a liaison with the community, students, faculty, and staff in facilitating University programs.
Assist the advising team with difficult student cases and monitor student academic progress.
Provide day-to-day direction and escalate issues requiring management resolution.
Support team activities as needed, including teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation.
Perform other duties as assigned.