Manager, Academic Services

Arizona State University•Tempe, AZ

5d•$54,600 - $56,000•Onsite

About The Position

The W. P. Carey School of Business Undergraduate Programs Office is seeking a Manager, Academic Services to coordinate the day-to-day operations of its first-year academic advising team. Under the guidance of the Assistant Director, the manager supports professional academic advisors in delivering services that promote student success, retention, persistence, and timely degree completion. The role coordinates advising operations, supports consistent advising practices, helps implement departmental initiatives, and collaborates with campus partners to support first-year students. It also serves as a resource for advising staff and provides guidance on advising procedures and program operations. The manager may also support other team activities as needed, including teaching a first-year student success course, assisting with New Student Orientation, participating in New Student Welcome events, and attending W. P. Carey Convocation. The position is based at the Tempe campus and works in an environmentally controlled office setting. Extended hours, including evenings and/or weekends, may be needed.

Requirements

Bachelor's degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training providing comparable knowledge, skills, and abilities.
Experience in problem solving and decision-making.
Experience planning, analyzing, and coordinating activities and establishing priorities.
Experience in budget preparation and forecasting.
Effective communication skills.
Strong customer service and teamwork skills.
Ability to assess students' individual needs and provide accurate, detailed information regarding academic planning, retention, scholarship renewal, and degree completion.
Ability to rapidly learn, adapt to, and effectively use new technology, practices, policies, and methods.
Organizational experience prioritizing multiple tasks in a fast-paced, service-focused environment, with attention to detail.
Knowledge of ASU academic structure and organization.
Experience analyzing and creating reports in Excel.
Experience retrieving and synthesizing data through MyReports/Dashboard, Salesforce, and ASU Analytics.
Experience using student information systems such as PeopleSoft, DARS, or Dashboard.
Experience with Microsoft Office applications such as Word, Excel, Access, Outlook, and/or PowerPoint.

Nice To Haves

Master's degree.
Academic advising experience in a higher education environment.
Knowledge of management and supervisory principles and practices.

Responsibilities

Coordinate undergraduate academic advising efforts for first-year business students.
Hire, train, supervise, and evaluate academic success advisors focused on first-year advising at the Tempe campus.
Compile academic reports and research data related to enrollment, critical tracking, retention, and graduation.
Establish and maintain partnerships with colleges and departments regarding curriculum needs, concerns, and student engagement and academic opportunities.
Focus on retention and degree completion, working with the First-Year Experience team to develop programming and identify solutions.
Assist with planning, developing, implementing, and assessing academic services, policies, and procedures to meet School and University goals.
Manage projects, including day-to-day coordination and integration of information, as well as long-range planning and design.
Assist in department management and serve as a resource on department requirements and trends.
Act as a liaison with the community, students, faculty, and staff in facilitating university programs.
Assist the advising team with difficult student cases and monitor student academic progress.
Provide day-to-day direction and escalate issues requiring management resolution.
Help teach a first-year student success course and support New Student Orientation, New Student Welcome events, and W. P. Carey Convocation as needed.
Perform other duties as assigned.