Academic Services Manager - Graduate Psychology

Regent University•Virginia Beach, VA

2d•Onsite

About The Position

The Academic Services Manager is the primary customer service contact for students, University personnel, and other relevant publics interacting with the Department of Graduate Psychology. The role supports the department’s operations through management, organization, accreditation, and administration. The position is located in Virginia Beach, Virginia, with a listed salary range of $45,000–$50,000. The manager coordinates academic operations and supports program records, accreditation reporting, databases, clinical training data, graduate assistant hiring, course scheduling, and department events. The role provides administrative and clerical support to Graduate Psychology programs and works with the Department Chair, Program Directors, faculty, the Director of Clinical Training, and other university departments. The position requires a bachelor’s degree; a relevant master’s degree and experience in higher education or professional/educational administration are preferred. Benefits are available to regular faculty and staff working at least 30 hours per week.

Requirements

Bachelor’s degree.
Prior experience in higher education administration and/or professional or educational administration.
Proficiency with standard administrative software, such as the Microsoft Office suite.
Ability to interact effectively with students, staff, faculty, and the public; strong interpersonal skills.
Ability to work with minimal supervision, recognize when consultation is needed, and work independently as well as part of a team.
Self-motivation, organization, and excellent communication skills.
Ability to maintain confidentiality and exercise strict discretion with program information.
Ability to communicate clearly and professionally with faculty, staff, students, and other university departments.
Dependability, a positive and adaptable manner, professionalism, appropriate discretion with staff and students, and a service-oriented approach.
Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

M.A. in a relevant field.
Aptitude for learning higher-education software packages such as Banner, Canvas, Cognos, and Degree Works.

Responsibilities

Coordinate academic operations with other university departments and personnel to support effective operations and compliance with relevant accreditation, state, and institutional policies or requirements.
Maintain program records, accreditation reporting items, and databases as assigned by the Department Chair, Program Directors, and/or Dean.
Assist faculty, the Director of Clinical Training, and EPC with tracking probe-course, clinical-course, and clinical-placement data, including sites, supervisors, and clinical paperwork.
Provide administrative and clerical support to Graduate Psychology programs as assigned by the Chair or Program Directors.
Coordinate hiring of department graduate assistants, teaching assistants, and teaching/research assistants.
Assist the Department Chair and Program Directors with creating, maintaining, and proofreading course rotations, course schedules, textbook assignments, and syllabus continuity.
Coordinate course scheduling and reporting as required by central departments.
Plan, organize, and execute CHBS events, including PsyD events, commissioning, and PsyD/MS ceremonies; assist with other CHBS event planning as needed.