Manager 1, Small & Medium Business Direct Sales - Outside Sales, Comcast Business

Comcast Resume•Royal Oak, MI

11d

About The Position

The Manager 1, Small & Medium Business Direct Sales role is responsible for managing and monitoring sales of integrated communications services to small-to-medium business customers, maximizing revenue and meeting corporate objectives. The manager oversees staffing and training readiness, and leads a team selling Comcast Ethernet, Internet, Voice, and TV services. The position develops and motivates Account Executives, promotes consistent achievement of sales and quality goals, and manages territory structure and performance. It also requires coordination with internal teams, accurate revenue and unit forecasting, and consistent use of independent judgment. The role requires regular, punctual attendance and availability for nights, weekends, variable schedules, and overtime as necessary.

Requirements

5–7 years of relevant work experience.
Skills in managing sales teams, sales development, and training and development.
Regular, consistent, and punctual attendance.
Ability to work nights and weekends, variable schedules, and overtime as necessary.

Nice To Haves

Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

Maintain expertise in Company products and services to manage team sales of Comcast Ethernet, Internet, Voice, and TV services to small-to-medium business customers.
Select, train, develop, appraise, and motivate qualified small-to-medium business Account Executives.
Develop, plan, and coordinate sales promotions and incentives to meet business goals and objectives.
Ensure team and individual representatives achieve sales, quality, and performance goals and standards.
Monitor employee performance, provide counseling and advice, support employee growth, and address personnel or performance issues in accordance with Company policy.
Prepare, analyze, and maintain records of individual and group sales and performance relative to business goals.
Forecast annual, quarterly, and monthly revenue and unit numbers using data processing and analysis.
Design, implement, and manage the overall territory team structure and coordinate with internal teams and groups.
Develop and implement best practices that improve performance and success, modeling the Comcast Credo, Touchstones, and Promise.
Coach, develop, appraise, and motivate sales representatives to achieve and exceed assigned objectives.
Educate sales professionals in sales planning tactics and ensure compliance with organizational training requirements.
Demonstrate independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance, and work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow the Operating Principles, put customers first, advocate for company technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the best interests of colleagues, customers, investors, and communities.