Manager 1, Small and Medium Business Outside Sales - Comcast Business

Comcast • Baltimore, MD

4d

About The Position

The Manager 1, Small and Medium Business Outside Sales role is responsible for managing and monitoring sales of Comcast’s integrated communication services to small-to-medium business customers, maximizing revenue, and meeting corporate objectives. The manager ensures appropriate sales-team staffing and readiness through training and development, and oversees sales performance, quality, and goal attainment.

The role leads a team of Account Executives selling Comcast Ethernet, Internet, Voice, and TV services. It develops sales promotions and incentives, manages territory-team structure, forecasts revenue and unit performance, and coordinates with internal teams. The manager coaches and evaluates employees, addresses performance and personnel matters in accordance with company policy, and develops practices that improve team performance. The position requires regular, punctual attendance and availability for nights, weekends, variable schedules, and overtime as necessary.

Requirements

• 5–7 years of relevant work experience.
• Leadership, managing sales teams, and sales compensation skills.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.
• A bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Manage and monitor sales of Comcast communication services to small-to-medium business customers to maximize revenue and meet corporate objectives.
• Maintain expertise in Comcast Ethernet, Internet, Voice, and TV services to manage team sales effectively.
• Select, train, develop, appraise, and motivate qualified Account Executives to maintain team competence and continuity.
• Develop, plan, and coordinate sales promotions and incentives to meet business goals and objectives.
• Ensure team and individual achievement of sales, quality, and performance goals and standards.
• Monitor employee performance, provide counseling and advice, and address personnel and performance issues in accordance with company policy.
• Prepare, analyze, and maintain records of individual and group sales and performance against business goals.
• Forecast annual, quarterly, and monthly revenue and unit numbers using data processing and analysis.
• Design, implement, and manage the overall territory team structure.
• Coordinate with internal teams and groups to ensure effectiveness and efficiency.
• Develop and implement best practices by modeling the Comcast Credo, Touchstones, and Promise.
• Coach, develop, appraise, and motivate sales representatives to achieve or exceed assigned objectives.
• Educate sales professionals in sales-planning tactics and ensure compliance with organizational training requirements.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Carry out other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize the customer experience, advocate for products and digital tools, work collaboratively, participate in the Net Promoter System, drive results, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast offers benefits to eligible employees, with options and support intended to address physical, financial, and emotional well-being. Details are available in the company’s compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager