Manager 1, Small & Medium Business Direct Sales - Outside Sales, Comcast Business

Comcast•Royal Oak, MI

About The Position

The Manager 1, Small & Medium Business Direct Sales role is responsible for managing and monitoring sales of integrated communication services to small-to-medium business customers to maximize revenue and meet company objectives. The manager oversees sales team staffing and readiness, and supports the selection, training, development, appraisal, and motivation of qualified Account Executives. The position manages Comcast Ethernet, Internet, Voice, and TV sales, while ensuring that individuals and the team meet sales, quality, and performance standards. The role develops sales promotions and incentives, forecasts revenue and unit results, analyzes performance data, and designs and manages territory team structure. It also coordinates with internal teams, addresses personnel and performance matters under company policy, and coaches sales representatives in planning and tactics. The manager is expected to model Comcast's principles and contribute to a customer-focused, collaborative, inclusive, and results-oriented culture. Regular, consistent, and punctual attendance is required; nights, weekends, variable schedules, and overtime may be necessary.

Requirements

5–7 years of relevant work experience.
Skills in managing sales teams, sales development, and training and development.
Ability to exercise independent judgment and discretion in matters of significance.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Regular, consistent, and punctual attendance.

Nice To Haves

Bachelor's degree; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.

Responsibilities

Manage and monitor sales of Comcast Ethernet, Internet, Voice, and TV services to small-to-medium business customers.
Maintain expertise on company products and services to lead the sales team effectively.
Select, train, develop, appraise, and motivate qualified small-to-medium business Account Executives.
Develop, plan, and coordinate sales promotions and incentives to meet business goals.
Ensure team and individual achievement of sales, quality, and performance goals and standards.
Monitor employee performance and provide counseling and guidance to support effectiveness and continued growth.
Address personnel and performance issues in accordance with company policy.
Prepare, analyze, and maintain records of individual and group sales and performance.
Forecast annual, quarterly, and monthly revenue and unit numbers using data processing and analysis.
Design, implement, and manage the overall territory team structure.
Coordinate with internal teams and groups to improve effectiveness and efficiency.
Develop and implement best practices that improve performance and overall success.
Coach, develop, appraise, and motivate sales representatives to achieve and exceed objectives.
Educate sales professionals in sales-planning tactics and ensure compliance with organizational training requirements.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance, and work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow company Operating Principles, prioritize the customer experience, support the Net Promoter System, drive results, foster inclusion, and work collaboratively.