Management Trainee

Robbins Recruiting • Cleveland, OH

5d

About The Position

Robbins Recruiting Solutions LLC is partnering with a Berkshire Hathaway company in the semi-trailer rental industry to hire for its Operations Management Trainee program. The role is intended to develop customer-service leaders into business managers through training and mentorship. After training, typically within the first 1–3 years, the employee is expected to relocate to a manager position at one of the company’s other 46 nationwide rental locations. Promotion includes a planned relocation package, increased base pay, and continued opportunities for career growth.

The position follows a consistent Monday–Friday schedule and offers a base salary of $40,000–$45,000 per year, with the opportunity to earn bonuses. Occasional paid travel includes a weeklong New Employee Orientation in St. Louis, Missouri, and at least one visit to another rental branch for cross-training and performance evaluation.

The trainee serves customers who need trailers, helps identify equipment needs and explains rental options, inspects trailers, manages customer accounts, verifies insurance coverage, assigns repair work, and uses technology for inventory and operational tasks. Training assignments prepare the employee to become an Operations Manager responsible for customer service and employee supervision at a rental branch.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of customer service experience.
• Willingness to relocate upon promotion to an Operations Manager role, typically within the first 1–3 years of employment, to another nationwide branch location.
• Strong analytical and decision-making skills.
• Strong organizational skills, including the ability to multitask and prioritize work.
• Customer service skills, including handling complaints and resolving issues to achieve satisfactory outcomes.
• Ability to facilitate difficult conversations through performance discussions with vendors.
• Management and leadership qualities, including the ability to train and develop lower-level employees.
• Ability to recognize process-improvement opportunities and recommend possible solutions.

Nice To Haves

• Leadership or supervisory experience.

Responsibilities

• Serve customers seeking trailers, determine their equipment needs, and explain trailer-rental options.
• Inspect trailers with a handheld device, checking for damage and equipment problems inside and underneath the trailer.
• Manage customer accounts, including assisting with credit and collections.
• Verify customer insurance coverage.
• Assign repair work to vendors and Lease trailer mechanics.
• Use technology to perform inventories, manage equipment, and complete other operational tasks.
• Complete training assignments in preparation for an Operations Manager role.
• Travel occasionally for new employee orientation and branch cross-training and performance evaluation.
• As an Operations Manager after promotion, oversee customer service and supervise employees at a rental branch.

Benefits

• Competitive benefits package including medical, dental, vision, life, and disability coverage and a 401(k) retirement savings plan.
• Tuition assistance for further education, up to $7,000 per year, with coursework subject to management approval.
• Opportunity to earn bonuses in addition to base pay.
• Relocation assistance for promotion to an Operations Manager role.
• 13 days of PTO and sick leave.
• Twelve paid holidays per calendar year.
• Pre-paid legal plan and health and dependent care flexible spending accounts are available under certain group benefit plans.
• Group benefit coverage begins on the first day of regular full-time employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level