Management Trainee

Robbins Recruiting • Columbus, OH

5d

About The Position

The Operations Management Trainee program develops customer service leaders into business managers. Trainees receive training and mentorship in preparation for promotion to an Operations Manager role at another rental location, typically within the first one to three years of employment. The promoted manager oversees customer service and employee supervision at a rental branch. Relocation assistance is provided for the promotion, which may be out of state.

The role serves customers seeking semi-trailer rentals, helps determine equipment needs, and explains rental options. Trainees inspect trailers, manage customer accounts, verify insurance, arrange repair work, use technology for inventory and operational tasks, and complete training assignments. Occasional paid travel includes a weeklong new employee orientation in St. Louis and at least one visit to another rental branch for cross-training and performance evaluation.

Requirements

• Bachelor's degree or equivalent experience.
• One to two years of customer service experience.
• Willingness to relocate upon promotion to an Operations Manager role, typically within the first one to three years of employment.
• Strong analytical and decision-making skills.
• Strong organizational skills, including the ability to multitask and prioritize work.
• Customer service skills, including handling complaints and resolving issues to achieve a satisfactory resolution.
• Ability to facilitate difficult conversations through performance discussions with vendors.
• Management and leadership qualities, including the ability to train and develop lower-level employees.
• Ability to recognize process-improvement opportunities and recommend possible solutions.

Nice To Haves

• Leadership or supervisory experience.

Responsibilities

• Serve customers, determine their trailer equipment needs, and explain rental options.
• Inspect trailers using a handheld device, checking for damage and equipment problems inside and underneath the trailer.
• Manage customer accounts, including assisting with credit and collections.
• Verify customer insurance coverage.
• Assign repair work to vendors and lease trailer mechanics.
• Use technology to conduct inventories, manage equipment, and complete other operational tasks.
• Complete training assignments to prepare for promotion to an Operations Manager role.
• Travel occasionally for new employee orientation, cross-training, and performance evaluation.

Benefits

• Medical, dental, vision, life, and disability coverage.
• 401(k) retirement savings plan.
• Tuition assistance for approved coursework, up to $7,000 per year.
• Thirteen days of PTO and sick leave.
• Twelve paid holidays per calendar year.
• Relocation assistance for promotion to an Operations Manager role.
• Opportunity to earn bonuses in addition to base pay.
• Pre-paid legal plan and health and dependent care flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level