Management Trainee

Robbins Recruiting•Memphis, TN

About The Position

Robbins Recruiting Solutions LLC is partnering with a Berkshire Hathaway subsidiary and leader in the North American semi-trailer rental industry. The Operations Management Trainee program is for customer service leaders who are open to a mobile career path and want to develop the skills needed to become a business manager. The program provides training and mentorship in preparation for promotion to an Operations Manager role at another rental location, usually within the first one to three years of employment. Promotion includes relocation assistance and increased base pay, with further opportunities for career growth. The position works Monday through Friday on an eight-hour shift. It includes customer service and branch operations activities, as well as training assignments to prepare for managing customer service and supervising employees at a rental branch. Occasional paid travel includes a weeklong New Employee Orientation in St. Louis, Missouri, and at least one visit to another rental branch for cross-training and performance evaluation. The stated pay range is $40,000–$45,000 per year. Benefits include medical, dental, vision, life and disability coverage, a 401(k), tuition assistance of up to $7,000 per year for management-approved coursework, 13 days of PTO, sick leave, and twelve paid holidays. Group benefit coverage begins on the first day of regular full-time employment.

Requirements

Bachelor's degree or equivalent experience.
One to two years of customer service experience.
Willingness to relocate upon promotion to an Operations Manager role, typically within the first one to three years; relocation assistance is provided.
Strong analytical and decision-making skills.
Strong organizational skills, including the ability to multitask and prioritize work.
Strong customer service skills, including handling complaints and resolving issues to achieve satisfactory outcomes.
Ability to facilitate difficult conversations through performance discussions with vendors.
Ability to train and develop the skills of lower-level employees.
Ability to recognize process improvement opportunities and recommend solutions.

Nice To Haves

Leadership or supervisory experience.
Bachelor's degree (listed as preferred in the Education section).
One year of customer service experience (listed as preferred in the Experience section).
One year of leadership experience (listed as preferred in the Experience section).

Responsibilities

Serve customers, determine their trailer equipment needs, and explain rental options.
Inspect trailers using a handheld device, checking for damage and equipment problems inside and underneath the trailer.
Manage customer accounts, including assisting with credit and collections.
Verify customer insurance coverage.
Assign repair work to vendors and lease trailer mechanics.
Use technology to perform inventories, manage equipment, and complete other operational tasks.
Complete training assignments to prepare for an Operations Manager role involving customer service and employee supervision.
Participate in occasional paid travel for new employee orientation, cross-training, and performance evaluation.
Facilitate difficult conversations and performance discussions with vendors.
Identify process improvement opportunities and recommend possible solutions.