Management Trainee

Robbins Recruiting•Cleveland, OH

7d•$40,000 - $45,000

About The Position

Robbins Recruiting Solutions LLC is partnering with a Berkshire Hathaway subsidiary and leader in the North American semi-trailer rental industry to hire for its Operations Management Trainee program. The program is intended for customer service leaders who are open to a mobile career path and want to develop the skills needed to become a business manager. Training and mentorship prepare trainees for a planned promotion and relocation to an Operations Manager position at another of the company’s 46 nationwide rental locations, usually within the first one to three years of employment. Promotion includes increased base pay and continued career-growth opportunities. The role serves customers, helps determine equipment needs, and explains trailer-rental options. Day-to-day work also includes inspecting trailers with a handheld device, managing customer accounts and assisting with credit and collections, verifying insurance coverage, assigning repair work to vendors and lease-trailer mechanics, and using technology for inventories and other operational tasks. Trainees complete assignments to prepare for a future role supervising employees and managing customer service at a rental branch. The position follows a consistent Monday–Friday schedule and includes occasional paid travel. Travel includes a weeklong New Employee Orientation in St. Louis, Missouri, with team-building activities and supply-chain seminars, and at least one visit to another branch for cross-training and performance evaluation. The advertised salary range is $40,000–$45,000 per year, with an opportunity to earn bonuses in addition to base pay. Relocation assistance is provided for the promotion to an Operations Manager role.

Requirements

Bachelor’s degree or equivalent experience.
1–2 years of customer service experience.
Willingness to relocate upon promotion to an Operations Manager role, usually within the first 1–3 years of employment.
Strong analytical and decision-making skills.
Strong organization skills, including the ability to multitask and prioritize work.
Customer service skills, including handling complaints and resolving issues to achieve satisfactory outcomes.
Ability to facilitate difficult conversations through performance discussions with vendors.
Management and leadership qualities, including the ability to train and develop lower-level employees.
Ability to recognize process-improvement opportunities and recommend possible solutions.

Nice To Haves

Leadership or supervisory experience.

Responsibilities

Serve customers, determine their equipment needs, and explain trailer-rental options.
Inspect trailers using a handheld device, including checking for damage or equipment problems inside and underneath trailers.
Manage customer accounts, including assisting with credit and collections.
Verify customer insurance coverage.
Assign repair work to vendors and lease-trailer mechanics.
Use technology to perform inventories, manage equipment, and complete other operational tasks.
Complete training assignments in preparation for promotion to Operations Manager.
Travel for new-employee orientation and branch cross-training and performance evaluation.
Upon promotion, manage customer service and supervise employees at a rental branch.