Management Trainee

Robbins Recruiting • Memphis, TN

11d • $40,000 - $45,000

About The Position

Robbins Recruiting Solutions LLC is partnering with a Berkshire Hathaway subsidiary and leader in the semi-trailer rental industry. The Operations Management Trainee program is intended for customer service leaders who are open to a mobile career path and want to develop the skills needed to become a business manager. The program provides training and mentorship in preparation for a planned promotion to an Operations Manager position at another nationwide rental location, usually within the first 1–3 years of employment. The promotion includes increased base pay, and relocation assistance is provided.

The role follows a consistent Monday–Friday schedule. Trainees serve customers, assess their trailer needs, explain rental options, inspect equipment, manage customer accounts, verify insurance, coordinate repairs, and use technology for inventory and operational tasks. Training assignments prepare trainees to oversee customer service and employee supervision at a rental branch. Occasional paid travel includes a weeklong new-employee orientation in St. Louis and at least one visit to another branch for cross-training and performance evaluation.

Requirements

• Bachelor’s degree or equivalent experience.
• 1–2 years of customer service experience.
• Willingness to relocate upon promotion to an Operations Manager role, usually within the first 1–3 years of employment; relocation assistance is provided.
• Strong analytical and decision-making skills.
• Strong organizational skills, including the ability to multitask and prioritize work.
• Strong customer service skills, including handling customer complaints and resolving issues satisfactorily.
• Ability to facilitate difficult conversations through performance discussions with vendors.
• Management and leadership qualities, including the ability to train and develop lower-level employees.
• Ability to recognize process-improvement opportunities and recommend possible solutions.

Nice To Haves

• Leadership or supervisory experience.
• Bachelor’s degree (listed as preferred).
• One year of customer service experience (listed as preferred).
• One year of leadership experience (listed as preferred).

Responsibilities

• Serve customers, determine their trailer-equipment needs, and explain rental options.
• Inspect trailers with a handheld device, checking for damage and equipment problems inside and underneath.
• Manage customer accounts, including assisting with credit and collections.
• Verify customer insurance coverage.
• Assign repair work to vendors and lease trailer mechanics.
• Use technology to perform inventories, manage equipment, and complete other operational tasks.
• Complete training assignments to prepare for an Operations Manager role overseeing customer service and employee supervision.
• Attend the weeklong New Employee Orientation in St. Louis and visit at least one other rental branch for cross-training and performance evaluation.

Benefits

• Medical, dental, vision, life, and disability coverage.
• 401(k) retirement savings plan.
• Tuition assistance for approved coursework, up to $7,000 per year.
• Relocation assistance for promotion to an Operations Manager position.
• Bonuses in addition to base pay.
• 13 days of PTO and sick leave.
• Twelve paid holidays.
• Supplemental life insurance, prepaid legal plan, and health and dependent care flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level