Management and Program Assistant (Office Automation)

Internal Revenue Service•Anchorage, AK

12d•Onsite

About The Position

The IRS is hiring Management and Program Assistants for Taxpayer Services units: Accounts Management, Customer Assistance, Relationships and Education, and Identity Theft/Victim Assistance Field. At the full working level, the position identifies potential and actual problems, investigates likely causes, and recommends solutions. It researches issues, gathers statistics and information, and reports findings across a program or function. The role monitors and evaluates operations and their relationships with other functions to identify workflow issues, redundant work, or systemic problems, and makes recommendations to analysts or supervisors. It verifies controls for accuracy and compliance with procedures, guidelines, and formats; updates procedures and controls when higher-level guidance changes or as directed; and prepares memoranda, preliminary reports, and charts that present findings and recommendations. These positions have career progression. Depending on the position description and grade, employees selected below the full working level may progress to GS-6 or GS-7 without further competition. Positions are available at specified IRS locations and grades, with assignments in Accounts Management, Customer Assistance, Relationships and Education, or Identity Theft/Victim Assistance Field. The position requires typing at a minimum of 40 words per minute, based on a five-minute sample with no more than three errors, and experience using office automation systems, software practices, and procedures. Employees must obtain and use a government-issued charge card for business-related travel and may be subject to a probationary period. Alternative work schedules and staggered work hours may be available. Federal benefits eligibility depends on the position's employment status.

Requirements

For GS-05: One year of specialized experience equivalent to GS-04, including accurate note-taking and documentation for management use in employee-relations decisions; assisting with trend or discrepancy identification to improve workflow and compliance; and using record-filing systems to research or maintain reports, studies, and reference materials; or a bachelor's degree or four years of education above high school in a related field; or an equivalent combination of education and experience.
For GS-06: One year of specialized experience equivalent to GS-05, including at least four specified areas: evaluating operational data and recommending workflow or compliance improvements; providing management and program support by evaluating program activities; using record-filing systems to research or maintain information; administering office automation software to prepare documents, input data, and compile or generate reports; or assisting with preliminary reports or charts showing findings or recommendations.
For GS-07: One year of specialized experience equivalent to GS-06, including at least five specified areas: supporting management and program analysis through documentation for employee-relations decisions; using automation software and computer equipment to prepare documents, input data, generate reports, and monitor controls; identifying problems, recommending solutions, and following up; monitoring filing systems and maintaining reference materials, including employee-relations materials; applying administrative procedures for correspondence, training documents, and requisitions; and interpreting or adapting guidance, including Human Resources guidance and the Internal Revenue Manual.
For GS-07 applicants, meet time-after-competitive-appointment requirements: current civilian employees must have at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment, by the applicable closing or cutoff date.
For grades above GS-05, meet time-in-grade requirements: one year (52 weeks) at the next lower grade. GS-05 applicants may not advance to GS-05 if they held GS-02 within the previous 52 weeks; there is no time-in-grade restriction for GS-02, GS-03, or GS-04 positions.
Type at least 40 words per minute on a five-minute typing sample with three or fewer errors.
Have experience using office automation systems, software practices, and procedures.
Provide dates of employment by month/day/year and hours worked per week on the resume to ensure full credit for experience.
Meet the applicable probationary-period requirements.

Responsibilities

Identify potential and actual problems, determine probable causes, and recommend resolutions.
Research issues, gather statistics and information, and report findings for the scope of a program or function.
Monitor, review, and evaluate operations and interrelationships with other functions to identify workflow issues, redundant work, or systemic problems; provide recommendations to analysts or supervisors.
Verify that controls are complete and ensure accuracy and compliance with established procedures, guidelines, and formats.
Revise procedures, guidelines, and controls in response to changes in higher-level procedures or as instructed.
Prepare memoranda, preliminary reports, and charts presenting findings and recommendations.