Management and Program Assistant (Office Automation)

Internal Revenue Service•Fresno, CA

5d•Onsite

About The Position

The Management and Program Assistant (Office Automation) supports the Small Business/Self Employed Campus Exam/AUR function. The position gathers and organizes information from established sources, reviews it for completeness and consistency, and prepares summaries or reports for higher-level staff. It reviews administrative processes, information flow, and interactions among organizational functions to identify delays, duplicated work, incomplete information, or deviations from established procedures, and elevates findings and recommendations to higher-level staff. The role verifies that controls are complete and accurate and that procedures, formats, documentation standards, and deadlines are followed. It confirms records are accurate, complete, and maintained in accordance with applicable guidelines, policies, and audit requirements. The position also assists management with labor-management issues and grievances by preparing reports and draft correspondence from information provided by management. It regularly handles sensitive or advance information concerning decisions and proposed actions that may have personnel implications, requiring discretion and confidentiality. The position requires office automation experience and qualified typing proficiency of at least 40 words per minute. Vacancies are listed in Fresno, California; Ogden, Utah; Philadelphia, Pennsylvania; and Memphis, Tennessee. The listed positions in Fresno, Ogden, Philadelphia, and Memphis are day shift. Alternative work schedules and staggered work hours may be available.

Requirements

Qualified typist with a minimum speed of 40 words per minute on a five-minute sample with three or fewer errors; proficiency may be demonstrated by an appropriate test, qualifying certificate, or self-certification subject to possible verification.
Experience using office automation systems, software practices, and procedures.
For GS-05: one year of specialized experience equivalent to GS-04 involving work such as gathering and compiling information for reports, assisting with memoranda, reports, and charts, and using word-processing, spreadsheet, and database software to prepare documents and manage data; alternatively, a bachelor's degree or four years of education above high school in a related field, or an equivalent combination of education and experience.
For GS-06: one year of specialized experience equivalent to GS-05, including assisting with studies or projects and management/program support; assisting with labor-management issues and grievances; maintaining sensitive administrative and confidentiality files; gathering and compiling information for higher-level employees; using word-processing, spreadsheet, and database software; and monitoring operations and workflow to identify redundancy or systemic problems and verify controls.
For applicable current civilian employees, meet the time-after-competitive-appointment requirement of at least 90 days of federal civilian service since the latest qualifying non-temporary appointment by the announcement closing or cutoff date.
For positions above GS-05, meet time-in-grade requirements, including one year (52 weeks) at the next lower grade. For GS-05, applicants cannot advance to GS-05 if they held GS-02 in the past 52 weeks; no time-in-grade restriction applies to GS-02, GS-03, or GS-04 positions.
Meet applicable education credential requirements; foreign education must be supported by evidence that it is equivalent to U.S. education.
Indicate employment dates by month/day/year and hours worked per week on the resume to receive full credit for work experience.

Responsibilities

Gather and compile data and information from established sources, organize it, review it for completeness and consistency, and prepare summaries or reports for higher-level staff.
Review administrative processes and information flow to identify delays, duplicative actions, incomplete information, or departures from established procedures.
Review how assigned functions interact with other organizational components and elevate findings and recommendations to higher-level staff.
Verify the completeness and accuracy of controls and compliance with established procedures, formats, documentation standards, and timeframes.
Confirm records are accurate, complete, and maintained according to applicable guidelines, policies, and audit requirements.
Assist management with labor-management issues and grievances by preparing reports and draft correspondence based on information provided by management.
Handle and safeguard sensitive or advance information concerning decisions and proposed actions, including information with personnel implications, using discretion and confidentiality.