Management and Program Assistant (Office Automation)

Internal Revenue Service•Fresno, CA

17d

About The Position

The Management and Program Assistant (Office Automation) supports Taxpayer Services in the Accounts Management units in Cincinnati and Fresno. At the full working level, the position identifies actual and potential problems, determines probable causes, and recommends resolutions. It researches issues, gathers statistics and other information, and reports findings across the scope of a program or function. The assistant monitors, reviews, and evaluates operations and their relationships with other functions, including workflow, redundant work, and systemic problems, and provides recommendations to analysts or a supervisor. The role verifies that controls are complete and that work complies with established procedures, guidelines, and formats; revises procedures, guidelines, and controls when higher-level procedures change or when instructed; and prepares memoranda, preliminary reports, and charts presenting findings and recommendations. The position requires specialized experience in program data gathering and reporting, monitoring operations and workflows, checking controls for accuracy and compliance, and using office automation software. A qualified typist must meet the stated minimum typing speed. The announcement references Standard Position Descriptions PD93074 and PD93075.

Requirements

For GS-06, one year (12 months) of specialized experience equivalent to GS-05, including gathering and compiling program data and reporting findings; monitoring operations and interrelationships for workflow, redundancy, or systemic problems; verifying controls for completeness and accuracy; and using word-processing, spreadsheet, and database software.
For GS-07, one year (12 months) of specialized experience equivalent to GS-06, including identifying problems and probable causes; researching and gathering information or statistics and reporting findings, with possible recommendations for corrective action; revising procedures and controls; drafting memoranda, preliminary reports, and charts; and using word-processing, database, and spreadsheet software.
For applicants seeking a grade above GS-05, meet the applicable time-in-grade requirement of 52 weeks at the next lower grade. The announcement also describes a restriction for advancement to GS-05 after holding GS-02 within the prior 52 weeks; no TIG restriction is stated for GS-02, GS-03, or GS-04.
Current civilian employees must meet the stated time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, by the applicable announcement deadline.
Meet the typing requirement: at least 40 words per minute on a five-minute sample with three or fewer errors.
Have experience using office automation systems, software practices, and procedures.
A person subject to a probationary period must complete the remaining period if transferred, promoted, demoted, or reassigned before completing it.
Obtain and use a government-issued charge card for business-related travel.

Responsibilities

Identify potential and actual problems, determine probable causes, and provide recommendations for resolution.
Research issues, gather statistics and information, and report findings for a program or function.
Monitor, review, and evaluate operations and their interrelationships with other functions, including workflow, work redundancy, and systemic problems; provide recommendations to higher-level analysts or a supervisor.
Verify the completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
Revise procedures, guidelines, and controls in response to changes in higher-level procedures or instructions from analysts or comparable positions.
Prepare memoranda, preliminary reports, and charts showing findings and recommendations.
Use word processing, spreadsheet, and database software to prepare documents and enter, revise, manipulate, sort, calculate, store, and retrieve data.