Management and Program Assistant (Office Automation)

Internal Revenue Service • Caguas, PR

17d

About The Position

The Management and Program Assistant (Office Automation) supports the Taxpayer Services Division, Accounts Management, in Puerto Rico. At the full working level, the employee identifies potential and actual problems and their probable causes; researches issues; gathers statistics and other information; reports findings to higher-level employees; and may recommend corrective action for program or functional matters. The employee monitors, reviews, and evaluates operations and their relationships with other functions to identify workflow issues, redundant work, or systemic problems. The role also verifies that controls are complete and accurate and comply with established procedures and formats, revises procedures and controls as instructed by analysts or comparable staff, and drafts memoranda, preliminary reports, and charts presenting findings or recommendations. The position requires typing proficiency and experience with office automation systems, software practices, and procedures. Standard position descriptions are PD93502 and PD93503. The announcement includes GS-05 and GS-06 qualification pathways; federal experience is not required, and qualifying experience may come from the public sector, private sector, or volunteer service.

Requirements

• Meet the applicable GS-05 or GS-06 qualification requirements by the announcement closing date.
• Be a qualified typist with a minimum speed of 40 words per minute on a five-minute sample with no more than three errors; proficiency may be demonstrated by test, certificate, or self-certification.
• For GS-05, have one year of specialized experience equivalent to GS-04, including gathering and compiling data to report findings, assisting with memoranda, reports, and charts, and using word-processing, spreadsheet, and database software to prepare documents and manage data; alternatively, qualify through a bachelor's degree or four years of related post-high-school education, or an equivalent combination of education and experience.
• For GS-06, have one year of specialized experience equivalent to GS-05, including assisting with studies or projects and management/program support; assisting management with labor-management matters and grievances through reports or responses; maintaining sensitive administrative and confidentiality files; gathering and compiling information for higher-level employee disposition; using word-processing, spreadsheet, and database software to prepare documents and manage data; and monitoring operations and controls for workflow issues, redundancy, systemic problems, completeness, accuracy, and compliance.
• For applicable current federal civilian employees, meet the time-after-competitive-appointment requirement of at least 90 days of service since the latest qualifying non-temporary appointment from a competitive referral certificate.
• Meet applicable time-in-grade requirements: for grades above GS-05, one year (52 weeks) at the next lower grade; GS-05 applicants may not advance to GS-05 if they held GS-02 within the preceding 52 weeks. No time-in-grade restriction applies to GS-02, GS-03, or GS-04 positions.
• Have experience using office automation systems, software practices, and procedures.
• Education used to meet requirements must generally be from an accredited or pre-accredited institution recognized by the U.S. Department of Education; foreign education must be shown equivalent to U.S. education.
• Complete any required probationary period; an incomplete period continues if the employee is transferred, promoted, demoted, or reassigned.

Responsibilities

• Identify potential and actual problems and probable causes.
• Research issues, gather pertinent statistics and information, report findings to higher-level employees, and possibly recommend corrective action for program or functional matters.
• Monitor, review, and evaluate operations and interrelationships with other functions for workflow issues, work redundancy, or systemic problems, and report findings to higher-level employees.
• Verify the completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revise procedures and controls as instructed by analysts or comparable positions.
• Draft memoranda, preliminary reports, and charts presenting findings or recommendations.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility and benefits depend on position type.
• Alternative work schedules and staggered work hours may be available.
• Puerto Rico includes a cost-of-living allowance (COLA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level