Management and Program Assistant (Office Automation)

Internal Revenue Service•Kansas City, MO

31d•Onsite

About The Position

This job announcement is open to current permanent IRS competitive service employees in Taxpayer Services business units. Positions are to be filled in the following areas: TS SC - Accounts Management, Kansas City, Brookhaven, Puerto Rico - Accounts Management. The role involves identifying potential and actual problems, researching issues, gathering statistics, reporting findings, and recommending corrective actions. It also includes monitoring, reviewing, and evaluating operations, verifying controls for compliance, revising procedures, drafting memoranda and reports, and assisting management with labor-management issues and grievances.

Requirements

Applicants must be a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors).
One (1) year of specialized experience equivalent to the next lower grade level (GS-04) for GS-05 level, which includes gathering and compiling data and information to reports findings to a higher-level employee, assisting with the preparation of memoranda, reports, and charts by gathering and compiling data/information to report findings to a higher-level employee, and utilizing word processing, spreadsheet and database software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data.
One (1) year of specialized experience equivalent to the next lower grade level (GS-05) for GS-06 level, which includes assisting with coordinating studies or projects and providing management and program support, assisting management with labor-management and grievances through the preparation of reports or responses, maintaining the general administrative and confidentiality files of all sensitive material, including personnel files and labor-management relational documentation, gathering and compiling data and information to report findings to a higher-level employee for disposition, utilizing word processing, spreadsheet and database software to prepare documents and to enter, revise, manipulate, sort, calculate, store, and retrieve data, and monitoring and reviewing established operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems; verifying completeness and accuracy of controls to ensure compliance with established procedures.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (time after competitive appointment).

Nice To Haves

Bachelor's degree or four (4) years of education above high school in a related field from an accredited college or university (can substitute for GS-05 specialized experience).
Experience using office automation systems, software practices and procedures.

Responsibilities

Identifies potential and actual problems and probable causes.
Researches a variety of issues, gathers pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).
Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
Drafts memoranda, preliminary reports, and charts showing findings or recommendations.
Assists management with labor-management issues and grievances through the preparation of reports or responses, frequently having advance knowledge of decisions rendered and actions proposed that may result in personnel actions.