Management and Program Assistant (Office Automation)

Internal Revenue Service • Guaynabo, PR

33d • Onsite

About The Position

This job is open to current permanent IRS competitive service employees in Taxpayer Services business units. Positions are to be filled in Taxpayer Services, SC - Accounts Management - Accounts Management Austin and Accounts Management Puerto Rico. The role involves identifying and resolving problems, researching issues, monitoring operations, verifying controls, and assisting management with labor-management issues. If selected at a lower grade, there will be opportunities for training and development to perform duties at the full working level.

Requirements

• Applicants must be a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors).
• Experience gathering and compiling available data and information for aspects of a program and reporting findings to higher level employees.
• Monitoring and reviewing established operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems.
• Verifying completeness and accuracy of controls to ensure compliance with established procedures.
• Using word processing, spreadsheet and database software to prepare documents and to enter, revise, manipulate, sort, calculate, store, and retrieve data.
• Identifying problems and probable causes for solutions.
• Researching and gathering pertinent statistics or information, reports findings to higher-level employees and may recommend corrective action for aspects of a program or function.
• Revising procedures and controls.
• Drafting memoranda, preliminary reports, and charts showing findings or recommendations.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA).
• Applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.
• Experience using office automation systems, software practices and procedures.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Identifies potential and actual problems, probable causes, and provides recommendations for resolution.
• Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor.
• Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
• Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions.
• Assists management with labor-management issues and grievances through the preparation of reports or responses, frequently having advance knowledge of decisions rendered and actions proposed that may result in personnel actions.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed