Management and Program Assistant (Office Automation)

Internal Revenue Service•Atlanta, GA

33d•Onsite

About The Position

This position is within the Taxpayer Services (TS) - CARE-Customer Assistance, Relationship and Education-- Field Assistance business unit. The role involves identifying and resolving operational issues, researching program-wide data, and evaluating workflows. The incumbent will also be responsible for verifying controls, revising procedures, and preparing reports and memoranda.

Requirements

Qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors).
One year (12 months) of specialized experience equivalent to the next lower grade level (GS-06) in the Federal government.
Specialized experience must include: Identifying problems and probable causes for solutions.
Specialized experience must include: Researching and gathering pertinent statistics or information, reports findings to higher-level employees and may recommend corrective action for aspects of a program or function.
Specialized experience must include: Revising procedures and controls.
Specialized experience must include: Drafting memoranda, preliminary reports, and charts showing findings or recommendations.
Specialized experience must include: Using word processing, database and spreadsheet software to prepare documents and to enter, revise, manipulate, sort, calculate, store and retrieve data.
Must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate (Time After Competitive Appointment - TACA).
Must meet applicable time-in-grade requirements (One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for).
Experience using office automation systems, software practices and procedures.

Nice To Haves

Experience may have been gained in the public sector, private sector or through Volunteer Service.

Responsibilities

Identifies potential and actual problems, probable causes, and provides recommendations for resolution.
Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function.
Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor.
Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions.
Prepares memoranda, preliminary reports, and charts showing findings and recommendations.