Major Repair Specialist

Penske • Reading, PA

7h

About The Position

The Major Repair Specialist reduces outside maintenance costs by controlling repair scope and labor and parts costs. The role improves uptime through greater visibility and active management of repair cycle times, while providing remote, centralized support for the repair process and reducing the workload of local Maintenance Supervisors.

The specialist negotiates repair scope and costs with outside service providers, validates estimates, and manages repairs through completion with periodic ServiceNet updates. The position also researches OEM and service-related resources to validate repair times and required parts, recommends alternative service plans, consults with national OEM service contacts, and keeps up with fleet technology advancements. It includes supporting associate training on common failures and technical development, rotational on-call availability, and other projects assigned by the supervisor.

Requirements

• 10 years of mechanical or technical experience.
• High school diploma or equivalent.
• Strong customer service skills.
• Computer literacy.
• Negotiating skills.
• Ability to prioritize and work in a fast-paced call center environment.
• Ability to translate repair information for first-level repair specialists and other operational stakeholders.
• Ability to identify common failures and train team associates on those failures.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, and submit to a background investigation and drug screening.

Nice To Haves

• Tech school certification.

Responsibilities

• Negotiate repair scope and parts and labor costs with outside service providers, using repair order information and provider estimates; determine whether estimates are accurate and whether repairs are captured and necessary.
• Manage repairs through completion and provide periodic status updates through ServiceNet by maintaining contact with providers.
• Train associates on common failures, review repair trends, and explain how to manage repairs.
• Support technical training plans by guiding associates toward more technical roles in the department.
• Research OEM and service-related sites and software to validate repair times and required parts.
• Recommend alternative service plans.
• Consult with national OEM service contacts to support providers and facilitate repairs.
• Negotiate with outside service providers and stay abreast of technology advancements within the fleet.
• Be available on call on a rotational basis.
• Complete other projects as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED