Major Market Sales Manager

MCR • Rosemont, IL

7d • $77,500 - $85,000

About The Position

The Major Market Sales Manager at Hyatt Regency O’Hare Chicago is responsible for sales and revenue-generating efforts, with an emphasis on achieving the hotel’s revenue and profit goals while providing guests with high-quality service. The role includes developing business, building and maintaining client relationships, evaluating group business opportunities, coordinating group bookings, and adapting sales strategies to market conditions.

The position also follows MCR’s universal standards for cleanliness, friendliness, guest satisfaction, teamwork, communication, and collaboration. The manager supports a welcoming and effective environment for guests and team members and may be assigned other job-related duties. Some travel may be required to meet prospective and current clients.

Requirements

• Sales experience in hospitality or a related field.
• Professional connections in the local market.
• Positive attitude and willingness to learn.
• Highly developed verbal and written communication skills in English.
• Ability to influence others, negotiate, provide friendly service, and use professional selling skills.
• Ability to work independently while managing multiple tasks simultaneously.
• Attention to detail, ability to meet deadlines, and strong organizational and presentation skills.
• Ability to read, write, understand, and communicate effectively in English, including interpreting business records and statistical reports and preparing routine business correspondence and reports.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to stand or remain stationary for long periods, approximately three to four hours at a time.
• Ability to operate computers and office machinery, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, and controls.
• Ability to inspect and visually observe details at close and long range.
• Ability to walk around the property frequently to give building tours.

Nice To Haves

• Bachelor’s or associate degree preferred.

Responsibilities

• Meet or exceed predetermined guest-room revenue booking goals and monthly budgeted revenue and cost expectations.
• Handle inquiry calls promptly within the business day and monitor paperwork for confirming group details with clients.
• Develop business and respond to market demands by adapting strategies to market conditions.
• Identify prospective clients and sales leads using internet sources, business directories, and other information.
• Make regular in-person sales calls to potential clients at their places of business and entertain potential clients onsite as directed by management.
• Use qualified account reports during sales visits as appropriate.
• Monitor competitors’ pricing, service levels, facilities, and group activities to help maintain the hotel’s competitive position.
• Evaluate potential business for profitability and overall benefit to the hotel using reports and management guidance.
• Coordinate sales group functions and prepare accurate, timely sales contracts and group resumes.
• Follow up on booked groups, including room-night pickup, rooming lists, and cutoff dates, to support maximum occupancy.
• Follow up on bookings and solicit repeat business.
• Participate in the hotel’s RFP process.
• Meet and greet clients on arrival and visit with in-house clients daily.
• Obtain, document, and route information for definite groups, including billing details, credit applications, rooming lists, and VIP arrangements.
• Develop new business by obtaining accounts from competitors, growing existing accounts, and contacting new customers in the market.
• Coordinate and participate in monthly sales blitzes.
• Maintain and develop third-party group booking sites.
• Assist with digital marketing, social media campaigns, and website initiatives to promote the hotel.
• Contribute to guest satisfaction through friendly service, use of guest names when possible, handling challenging situations with urgency, and supporting hotel events.
• Maintain clear, honest, and professional communication and collaborate with team members to meet guest and business needs.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed