Major Market Sales Manager

MCR Hotels • Rosemont, IL

5d • Onsite

About The Position

The Sales Manager at Hyatt Regency O'Hare Chicago is responsible for sales and revenue-generating efforts, with an emphasis on achieving hotel revenue and profit goals while providing guests with high-quality service. The role includes developing business, meeting booking goals, coordinating group sales functions, and maintaining client relationships. The position also follows MCR's universal standards for cleanliness, friendliness, guest satisfaction, teamwork, and safe, well-organized hotels.

The role requires regular interaction with prospective and current clients, including sales calls and site visits, client entertainment, and meeting or greeting groups during their stays. It involves preparing sales contracts and group resumes, tracking group bookings, supporting hotel RFPs and marketing initiatives, and assessing market conditions and competitor offerings. Some travel may be required to meet with clients.

Requirements

• Sales experience in hospitality or a related field.
• Professional connections in the local market.
• Positive attitude and willingness to learn.
• Highly developed verbal and written communication skills.
• Ability to influence others, negotiate, provide friendly service, and use professional selling skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Attention to detail, ability to meet deadlines, and strong organization and presentation skills.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to interpret English-language documents, including safety rules, operating and maintenance instructions, procedure manuals, and business records and statistical reports.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed formats and appropriate grammar and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to stand or remain stationary for long periods, typically three to four hours at a time.
• Ability to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, or controls.
• Ability to inspect and visually observe details at close and long range.
• Ability to walk around the property frequently to give building tours.

Nice To Haves

• Bachelor's or associate degree preferred.

Responsibilities

• Meet or exceed predetermined guest-room revenue booking goals.
• Meet or exceed budgeted costs and revenue on a monthly average; negotiate individual group business with supervision within established guidelines while maintaining overall revenue goals.
• Handle inquiry calls promptly, within the business day, and monitor the efficient flow of paperwork confirming group details to clients.
• Contribute to business development and respond to market demands by adapting strategies to market conditions.
• Compile prospective-client lists using the internet, business directories, and other sources.
• Make regular in-person sales calls to potential clients at their places of business.
• Entertain potential clients on site as determined by management.
• Use qualified account reports during sales visits as appropriate.
• Monitor competitors' pricing, service levels, facilities, and group activities to help maintain the hotel's competitive position.
• Evaluate potential business for profitability and overall benefit to the hotel using relevant reports and management guidance.
• Coordinate sales group functions and prepare detailed sales contracts and group resumes accurately and on time.
• Track booked groups' progress, including room-night pickup, rooming lists, and cutoff dates, to support maximum occupancy.
• Follow up on bookings and solicit repeat business.
• Participate in the hotel's RFP process.
• Meet and greet clients on arrival and visit with clients daily while they are in-house.
• Obtain, detail, document, and route information for definite groups, including billing information, credit applications, rooming lists, and VIP arrangements.
• Develop business by obtaining accounts from competitors, expanding existing accounts, and contacting new customers in the market.
• Coordinate and participate in monthly sales blitzes.
• Maintain and develop third-party group booking sites.
• Assist with digital marketing, social media campaigns, and website initiatives promoting the hotel.
• Follow MCR guest-service standards, including welcoming guests, supporting guest satisfaction and recovery, knowing hotel features and amenities, supporting events, and answering calls courteously.
• Communicate clearly, honestly, and professionally and collaborate with team members to support a positive workplace and guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed