Maintenance Technician (Smart Home & Technology)

MIKE Z RENTALS LLC•Bonita Springs, FL

5d•$23 - $26

About The Position

The Maintenance Technician (Smart Home & Technology) keeps rental homes working, safe, and guest-ready, with a special focus on smart locks, WiFi, TVs and streaming, smart thermostats, and other connected devices. The role combines general maintenance, repairs, inspections, and preventative upkeep with diagnosing and fixing technology issues, often before guests notice them. The ideal candidate is tech-savvy, reliable, detail-oriented, patient with guests, and able to work independently while providing excellent service. Mike Z Rentals specializes in high-quality vacation, seasonal, and annual rental properties. The company focuses on delivering exceptional guest experiences, maximizing owner satisfaction, operational excellence, local market expertise, and service.

Requirements

At least 2 years of experience in property maintenance, facilities, home technology or low-voltage installation, IT support, or a related field.
Hands-on experience installing and troubleshooting smart locks, home WiFi networks, and TVs and streaming devices.
Working knowledge of home networking basics, including modems versus routers, mesh systems, 2.4 GHz versus 5 GHz, and resetting and reconfiguring equipment.
Comfort with smartphones, tablets, apps, and cloud-based software, and ability to quickly learn systems such as Breezeway, Guesty, and device management apps.
General hands-on skills in light plumbing, electrical work, painting, carpentry, and appliance repairs.
Strong, methodical troubleshooting and problem-solving skills.
Ability to explain technical fixes clearly and patiently to guests, owners, and team members who are not tech-savvy.
Ability to work independently and manage time effectively across multiple properties.
Excellent communication skills and a professional demeanor when interacting with guests and team members.
Reliable transportation and a valid driver's license.
Ability to pass a background check.
Ability to lift and carry up to 50 pounds.
Flexibility to work weekends and holidays and to be on call for emergency repairs as needed.

Nice To Haves

Previous experience in hospitality, vacation rentals, or multi-family property maintenance.
Experience with smart home brands and platforms such as Yale, Schlage, or August locks; eero, Google Nest WiFi, or Ubiquiti networking; Ring or Nest cameras; and Ecobee, Honeywell, or Nest thermostats.
Low-voltage, home theater, or AV installation experience, including running and terminating network cable.
Technical certifications such as CompTIA A+ or Network+, CEDIA, or a low-voltage license.
Experience with vacation rental or property management software such as Breezeway, Guesty, or similar.
HVAC certifications.
CPO certification.

Responsibilities

Install, replace, program, and troubleshoot smart locks and keypads, including replacing batteries and hardware, pairing devices with hubs and apps, resolving guest access-code problems, and maintaining connectivity in the company's lock management system.
Troubleshoot guest WiFi and internet issues, including slow or dropped connections; reset and reconfigure modems, routers, and mesh systems; optimize home coverage; and coordinate with internet providers on outages and service appointments.
Set up and troubleshoot TVs and entertainment systems, including smart TVs, inputs and sources, remotes, streaming devices and apps, soundbars and speakers, wall mounting, and cable management.
Install, configure, and troubleshoot connected devices such as smart thermostats, video doorbells, exterior cameras, noise and occupancy monitors, water leak sensors, smart plugs, and home hubs.
Monitor device health and proactively address issues through battery replacement, firmware or app updates, and reboots.
Guide guests by phone or text through simple fixes when possible, such as restarting routers, changing TV inputs, and entering door codes.
Maintain accurate device records for each property, including make, model, location, network setup, and troubleshooting notes.
Stay current on smart home products and recommend technology upgrades that improve guest experience or reduce service calls.
Complete routine maintenance, including HVAC filter changes, light plumbing, painting, appliance troubleshooting, and basic electrical work.
Complete property inspections upon check-out.
Respond promptly and professionally to service requests, guest-reported issues, and preventative maintenance needs.
Perform minor carpentry, drywall repairs, and furniture assembly as needed.
Inspect properties regularly and identify potential maintenance concerns before they affect the guest experience.
Respond quickly and efficiently to urgent issues, including water leaks, appliance failures, smart lock malfunctions, guest lockouts, and internet or TV outages affecting a guest's stay.
Be available for scheduled on-call shifts during evenings, weekends, and holidays.
Maintain appropriate stocks of maintenance materials, tools, and supplies, including technology spares such as lock batteries, replacement remotes, HDMI and network cables, backup routers, and lock hardware.
Use tools safely and maintain them properly.
Complete work orders, service logs, and inspection reports accurately and on time in Breezeway, including photos and notes about the fix.
Report larger maintenance needs, recurring technology problems, and capital improvement recommendations to the Maintenance Manager.
Perform additional duties assigned by the Maintenance Manager.