Maintenance Technician Part Ti-105020

Extended Stay America•Bellevue, WA

About The Position

The Maintenance Technician is responsible for providing a strong guest and associate experience by keeping property equipment functioning, premises in pristine condition, and guest rooms in good repair. The role completes tasks specified in the Green Shield Binder and assigned by management or the Regional Asset Manager in a timely manner and according to company standards. The position works with minimal supervision, responds to guest requests, performs repairs and preventive maintenance, maintains inspection records and schedules, and keeps maintenance areas, tools, and building equipment rooms clean and organized. It also supports emergency response, vendor follow-up, and hotel cleanliness as assigned.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Read and speak English proficiently and interact with guests, associates, and outside vendors.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
Write routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Use units of measurement for weight, volume, and distance.
Apply good judgment.
Assist with resolving guest issues in accordance with company policies.
Meet the physical and environmental demands of the role, including mobility around the hotel, accessing low areas and heights, bending, kneeling or crouching, and occasionally pushing or pulling objects weighing up to 50 pounds.
Work outdoors in varying weather conditions, and occasionally in wet or humid conditions, near moving mechanical parts, around fumes, airborne particles or chemicals, or with risk of electrical shock.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Perform essential duties with minimal supervision and in accordance with company standards.
Respond to guest requests and follow through according to company guidelines and procedures.
Clean areas outside guest rooms as specified in the Green Shield Binder, including the building, grounds, walkways, stairwells, driveways, and parking areas; remove snow or ice from walkways where applicable.
Complete work-order repairs promptly and professionally, following the process in the Green Shield Binder.
Complete preventive maintenance inspections and repairs as outlined in the Green Shield Binder.
Follow the Green Shield Inspection schedule and complete tasks in a timely manner.
Maintain required records, including guest-room preventive-maintenance deficiencies, preventive-maintenance room inspections, life-safety inspections, elevator inspections, and non-guest-room deficiency logs.
Follow the Green Shield Schedule workflow and use standard operating procedures to complete tasks to company standards.
Keep the maintenance room organized and clean; manage, safeguard, and maintain the tool inventory and ensure tools are in good working condition.
Keep boiler, electric, HVAC, and fire-sprinkler rooms clean and organized in accordance with company standards and local ordinances.
Ensure fire-safety equipment, including fire alarms, smoke detectors, carbon monoxide detectors, and fire extinguishers, is operational and inspections are current and compliant.
Comply with company safety and security policies and procedures, including OSHA and ADA requirements.
Where applicable, maintain pools or spas in accordance with company policies, procedures, and local ordinances.
Handle or assist with emergencies at the property or sister sites when requested by management.
Monitor and follow up with outside vendors when directed by management.
Assist with cleaning hotel areas as assigned, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness.
Perform other duties assigned by the management team.