Maintenance Technician Part Ti-105020

ESA Management•Bellevue, WA

About The Position

The Maintenance Technician provides a positive experience for guests and associates by keeping property equipment functional, premises clean and well maintained, and guest rooms in good repair. The technician completes work and inspections outlined in the Green Shield Binder and assigned by the management team or Regional Asset Manager, following company standards and applicable local ordinances. The role works with minimal supervision and responds to guest requests with diligent follow-through. Duties include maintaining hotel interiors, exteriors, grounds, and common areas; completing work orders and preventive maintenance; keeping required inspection and deficiency records; maintaining tools and maintenance areas; and ensuring fire-safety equipment is operational and inspections are current. The technician may also maintain a pool or spa where applicable, respond to emergencies, follow up with vendors when directed, and travel to nearby sites to assist.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Read and speak English proficiently and interact with guests, associates, and outside vendors.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
Write routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals, and use units of measurement for weight, volume, and distance.
Apply good judgment and assist with resolving guest issues in accordance with company policies.
Ability to perform the physical activities described, including navigating the hotel, accessing low areas and heights, and occasionally pushing or pulling objects weighing up to 50 pounds.
Ability to work in the environmental conditions described, which may include outdoor weather, wet or humid conditions, mechanical parts, fumes or airborne particles, toxic or caustic chemicals, electrical-shock risk, and moderate to loud noise.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Work with minimal supervision and complete essential duties to company standards.
Respond to guest requests and follow through in accordance with company guidelines and procedures.
Perform out-of-room cleaning as described in the Green Shield Binder, including maintaining building interiors and exteriors, grounds, walkways, stairwells, driveways, and parking areas; remove snow or ice from walkways where applicable.
Complete work-order repairs in a timely and professional manner, following the Green Shield Binder process.
Complete preventive maintenance inspections and repairs as outlined in the Green Shield Binder.
Follow the Green Shield Inspection schedule and workflow, using SOPs to complete tasks to company standards.
Maintain records including guest-room preventive-maintenance deficiencies, preventive-maintenance room inspections, life-safety inspections, elevator inspections, and the non-guest-room deficiency log.
Keep the maintenance room organized and clean, safeguard and manage tool inventory, and ensure tools are in good working condition.
Maintain boiler, electrical, HVAC, and fire-sprinkler rooms in accordance with company standards and local ordinances.
Ensure fire-safety equipment, including fire alarms, smoke detectors, carbon-monoxide detectors, and fire extinguishers, is operational and inspected in compliance with company standards and local ordinances.
Comply with ESA safety and security policies and procedures, including OSHA and ADA requirements.
Maintain pools or spas where applicable, in accordance with ESA policies, procedures, and local ordinances.
Handle or assist with emergencies at the property or sister sites when requested by management.
Monitor and follow up with outside vendors when directed by management.
Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties assigned by the management team.