Maintenance Technician Full Ti-105010

Extended Stay America•Florence, KY

About The Position

The Maintenance Technician is responsible for providing the best possible experience for guests and associates by keeping property equipment operational, premises in pristine condition, and guest rooms in good repair. The role completes tasks described in the Green Shield Binder and assigned by management or the Regional Asset Manager in a timely manner and in accordance with company standards. The technician performs cleaning, repairs, preventive maintenance, inspections, and recordkeeping; maintains organized maintenance and mechanical areas; and ensures fire safety equipment is operational and inspections are current. The position also responds to guest requests and emergencies, assists with hotel cleaning as assigned, and may follow up with outside vendors or travel to nearby sites when requested.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Read and speak English proficiently and interact with guests, associates, and outside vendors.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, company guidelines, and standards.
Write routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals; use weight, volume, and distance measurements.
Apply good judgment and assist with resolving guest issues in accordance with company policies.
Meet the physical requirements of the role, including mobility around the hotel; reaching, handling, and detecting objects, tools, or controls; accessing low areas and heights; balancing; and bending, kneeling, or crouching.
Occasionally push or pull tools, carts, or cleaning equipment weighing up to 50 pounds.
Detect items in guest rooms to ensure work is performed safely.
Work outdoors in varying weather conditions and, occasionally, in wet or humid conditions, near moving mechanical parts, around fumes or airborne particles and toxic or caustic chemicals, and with risk of electrical shock.
Work in typically moderate-to-loud noise levels.
Travel to additional sites within a reasonable geographic area when requested.

Responsibilities

Demonstrate a strong commitment to providing the best possible experience for guests and associates.
Perform essential duties with minimal supervision and in accordance with company standards.
Respond to guest requests and assist with resolving guest issues, following company procedures and policies.
Perform out-of-room cleaning specified in the Green Shield Binder, including maintaining building interiors and exteriors, grounds, walkways, stairwells, driveways, parking areas, and trash containers; remove snow or ice from walkways where applicable.
Complete work-order repairs promptly and professionally, following the Green Shield Binder process.
Complete preventive maintenance inspections and repairs as outlined in the Green Shield Binder.
Follow the Green Shield Inspection schedule and workflow, using SOPs to complete tasks to company standards.
Maintain required records, including guest-room preventive-maintenance deficiencies, preventive-maintenance room inspections, life-safety and elevator inspections, and the non-guest-room deficiency log.
Keep the maintenance work area organized and clean; manage, safeguard, and check maintenance tools and inventory daily.
Keep boiler, electrical, HVAC, and fire-sprinkler rooms clean and organized in accordance with company standards and local ordinances.
Ensure fire-safety equipment, including fire alarms, smoke detectors, carbon monoxide detectors, and fire extinguishers, is operational and inspected in compliance with company standards and local ordinances.
Comply with ESA safety and security policies and procedures, including OSHA and ADA requirements.
Where applicable, maintain pools or spas in accordance with ESA policies and procedures and local ordinances.
Handle or assist with emergencies at the property or sister sites when requested by management.
Monitor and follow up with outside vendors when directed by management.
Assist with cleaning assigned hotel areas as needed, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties assigned by management.