Maintenance Supervisor- HOA

Castle Group•Frisco, TX

About The Position

The Maintenance Supervisor (HOA) is responsible for the daily supervision of Maintenance and Housekeeping staff and for organizing the department. The role includes performing maintenance checks, supervising inspections of the clubhouse’s mechanical sections, and reporting on property conditions to management. The supervisor oversees the operation, cleanliness, and organization of common-area systems and amenities, including mechanics, HVAC, and pools, while maintaining an energized and motivated team. The position provides exemplary service consistent with Castle Group’s values and mission and Castle Royal Service standards. It involves working with other departments and external customers. The supervisor responds to emergencies as needed and is on call 24/7. The position directly manages at least one teammate and carries out supervisory duties in accordance with company policies and applicable laws.

Requirements

High school diploma or equivalency.
At least 4 years of experience as a Maintenance Supervisor or in a similar position.
Basic knowledge of relevant regulations and codes governing maintenance activities, including safety, environmental, and building codes.
Prior experience managing and leading a team.
Valid driver’s license.
Strong customer service, communication, and interpersonal skills for building effective customer-focused relationships across the organization.
Effective leadership skills.
Ability to work under tight deadlines and use time effectively according to priorities.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Effective written and verbal communication skills.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Ability to communicate, receive, and exchange ideas and information through spoken and written language.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, or stressful situations.
Ability to lift 50 pounds using appropriate safety procedures.
Ability to stand upright for long periods, crawl in small or tight spaces, walk and climb stairs, stoop and bend, handle and grasp objects and equipment, reach with hands and arms, and repeat motions with wrists, hands, and fingers.
Ability to work in varying environmental conditions, including heat, cold, wind, and rain, and potentially outdoors during all seasons.
Extensive use of fingers for typing and visual use of a computer monitor.
Ability to navigate property and buildings quickly and easily.
Ability to detect auditory and/or visual emergency alarms.
Ability to climb ladders and work at heights of 12–16 feet above ground level.
Ability to hear, understand, and appropriately respond to verbal requests in person and over the telephone.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable and professional manner in person and over the telephone.

Nice To Haves

HVAC, CPO, and/or OSHA certification or other certifications.
Ability to travel for off-site training sessions.

Responsibilities

Complete a daily property walk-through to ensure an aesthetically pleasing environment and fully functioning equipment and amenities.
Assist in securing bids and proposals and make recommendations to the Chief of Facilities concerning the building’s physical condition.
Maintain working knowledge of tools and equipment, their repair and maintenance, and report or request action on equipment issues.
Monitor work performed by service, building repair, and maintenance contractors; assess issues, handle escalations, and recommend resolutions to management.
Stock, order, and organize parts, supplies, and materials in compliance with the Association’s Operating Budget and established purchasing procedures.
Receive and verify items delivered to maintenance.
Train staff in safety procedures established by OSHA and Castle Group, maintain a safe work environment, and ensure staff have appropriate PPE and equipment or supplies.
Work with the Chief of Facilities to create and execute the property Storm Preparedness Plan and delegate tasks as needed.
Provide inspection reports, checklists, pool logs, and other maintenance reports to the Chief of Facilities, covering property condition, safety issues, project updates, and other requested information.
Assist in preparing and implementing a preventative maintenance program for the building or community, documenting procedures and processes followed.
Execute the maintenance work schedule provided by the Chief of Facilities.
Respond to building or community emergencies as needed; maintain knowledge of emergency equipment and procedures; and communicate the status and outcome of emergencies to the Property Manager.
Directly manage at least one teammate and perform supervisory responsibilities, including interviewing, hiring, training, developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Perform other duties and responsibilities as assigned.