HOA Manager

Lennar•Orlando, FL

About The Position

The Homeowners Association Manager provides management, direction, and leadership to ensure community properties are maintained and operated in accordance with company objectives. The role works closely with third-party management companies, internal and external counsel, association members, and developer representatives to manage associations and resolve issues among communities and stakeholders. The position oversees customer care and resident relations, community and club operations, association and condominium management, facilities and service standards, and financial planning. It leads external management companies and consultants responsible for community assets, develops and monitors budgets and cash-flow projections, and coordinates association meetings, documents, and operational processes.

Requirements

High school diploma or equivalent required.
At least three years of experience as an HOA manager managing multiple communities and property infrastructure, including open space, trail systems, playground amenities, and pools.
Experience coordinating staff, trade vendors, service contracts, and community improvements, and managing budgets.
Ability to communicate effectively and concisely, verbally and in writing.
Initiative and ability to achieve objectives with minimal supervision.
Detail-oriented problem-solving skills and ability to handle complex situations.
Strong working knowledge of customer-service principles and practices.
Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and similarly complex documents.
Computer literacy, including word processing, spreadsheet analysis, project scheduling, and data-management software.
Valid driver’s license and satisfactory driving record.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field preferred.

Responsibilities

Direct interactions with customers and on-site and off-site management companies, association managers, activity directors, gate attendants, architectural review boards, vendors, and suppliers.
Respond to customer complaints and coordinate with Lennar’s Corporate Customer Care department to resolve outstanding concerns.
Facilitate customer-care seminars for residents and maintain a complaint log to ensure complaints are resolved within expected timeframes.
Develop and maintain resident-relations plans, initiatives, and service practices, using feedback and surveys to assess resident satisfaction.
Coordinate with homebuilding field, administration, and sales associates regarding community needs and requests.
Manage the creation and oversight of community structures, including master and sub-homeowner associations, maintenance-free designations, community development districts, condominium associations, and common associations.
Participate in the operation of Community Development Districts.
Develop processes for consistent communication with customers and management companies, including newsletters, event calendars, and websites.
Lead relationships with business groups and help achieve company and property goals and objectives.
Serve on HOA and CDD boards of directors as required and develop communication processes between Lennar Sales, community representatives, and HOA management.
Lead external management companies and consultants responsible for managing community assets, including clubs and common areas valued in excess of $50 million; maintain operational control of HOAs and clubs and execute management strategies.
Create HOA, club-plan, condominium, and sales-disclosure documents.
Direct association meetings, including quarterly, budget, committee, public-presentation, annual, and turnover meetings.
Manage the preparation, establishment, and operation of homeowner, condominium, and commercial associations; act as a liaison and board member.
Oversee management-company service standards for golf courses, restaurants, pools, clubs, and fitness facilities; ensure appropriate staff training, supervision, and follow-through.
Manage management-company performance and develop processes for staff evaluations and development programs.
Analyze and review monthly community homeowner, condominium, and CDD financial statements.
Prepare and execute community asset-management plans.
Develop accurate annual budgets that meet deadlines and account for asset goals and market conditions.
Develop, implement, and track the Division’s annual HOA budget and track budgets for all communities.
Maintain detailed annual cash-flow projections and develop strategies to improve the cash-forecasting process.
Develop the Division’s annual HOA budget, including revenue and deficit-funding projections and plans to increase Food & Beverage revenue.
Develop and manage community budgets.
Assemble, review, approve, and monitor Architectural Control Requests for associates where the Declarant still controls the Board.
Assemble, review, update, and monitor information entered into the Access system for the Land Department.
Secure new Letters of Credit, negotiate reductions, and track and monitor outstanding Letters of Credit.