General Manager- HOA

Castle Group•Kissimmee, FL

About The Position

Under general supervision and in association with the Board of Directors, the Community Association Manager plans, directs, recommends, and implements policies and procedures to ensure that services required to maintain the Association’s common elements are provided in a first-class manner and in accordance with community rules and regulations. This hands-on leadership position oversees the community’s operational, administrative, financial, human resources, maintenance, and security functions. The manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and are performed as stated in the management agreement between the Board of Directors and Castle Management, LLC. The manager provides exemplary service consistent with Castle Group’s values and mission and demonstrates customer service representative of Castle Royal Service.

Requirements

Active Community Association Manager (CAM) license.
Five years of CAM or related leadership and business experience; more may be required depending on the community.
Experience managing large-scale HOAs with amenities.
Five years of leadership experience, leading a team of at least 10 teammates.
Outstanding customer service, communication, and interpersonal skills to build effective customer-focused relationships across organizational levels.
Experience with conflict resolution strategies.
Ability to work under tight deadlines and use time effectively according to priorities; advanced time-management skills.
Effective written and verbal communication skills.
Basic knowledge of property-management accounting practices and terminology, and budgeting and forecasting skills.
Ability to interpret, review, analyze, and summarize financial statements, including reporting information to the Board.
Capital project budgeting and management experience.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Excellent leadership development skills and strong talent-development skills.
Strong analytical and problem-solving skills.
Ability to prioritize and delegate tasks when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Strong presentation and public-speaking skills.
Intermediate Microsoft Office Suite skills, including SharePoint, Excel, Word, Outlook, and PowerPoint.
Ability to communicate, receive, and exchange ideas and information through spoken and written language.
Ability to lift 30 pounds following appropriate safety procedures; stand for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle, grasp, feel, reach, and perform repetitive hand and finger motions; type and use a computer monitor extensively; navigate property and buildings; detect auditory or visual emergency alarms; hear and respond to verbal requests in person and by telephone; and communicate verbally in an understandable, professional manner.
Visual ability correctable to 20/20.
Ability to work extended hours and weekends if needed.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, or stressful situations.

Nice To Haves

CMCA, AMS, or PCAM certification.
Bachelor’s degree, preferably with a concentration in business or hospitality.
Multiple-language fluency; may be required depending on the community’s needs.
May be required to travel off-site for training and occasionally cover staff at other communities within a reasonable commuting distance.
Position may require a valid driver’s license.

Responsibilities

Plan, direct, and oversee systems that protect community assets and Association records.
Direct the team in issuing violations and preparing for grievance committee meetings.
Ensure the site team follows the collection policy and refers accounts to the attorney as required by that policy.
Collaborate with department managers to create and manage the Association’s budget and financial processes.
Inspect the community and facilities to ensure department heads address maintenance and security needs.
Assist with monthly financial reports, review them for accuracy and variance trends, maintain working knowledge of the reports, and support the Treasurer by obtaining responses to financial questions.
Serve as the first point of contact for Home Office escalations, particularly accounting matters.
Collaborate with department managers to meet reporting requirements in the Castle Management contract.
Assist with preparation of the annual budget and coordination of budget meetings.
Comply with meeting requirements under Florida Statutes 718 or 720.
Ensure the Property Manager stores and maintains Association records required by Florida statute, including maintaining the Association website.
Prepare and implement emergency preparedness plans under the Castle Management contract, including plans for weather events and natural disasters.
Oversee solicitation of bids and preparation of bid analysis sheets for Board review for maintenance, construction, and other community projects and services.
Oversee drafting of requests for proposals for large projects to ensure vendor submissions are comparable.
Ensure direct reports promptly investigate and prepare full written reports of accidents and property damage or personal injury claims, including work-related injuries, and report them to the appropriate party within required timelines.
Liaise among department managers, legal counsel, Board members, and Association vendors as needed for Association business.
During the Property Manager’s absence, ensure the Assistant Property Manager tracks homeowner architectural change requests and inspects completed work for compliance; use assigned software to engage Board or Committee members during architectural review and attend ARC meetings.
Manage the employee cycle for direct reports, including hiring, training, performance management, payroll and PTO approval, coaching, and development.
Ensure the on-site team can meet community goals and standards in a hospitable, sensitive, and courteous manner.
Ensure site teammates follow safety precautions and procedures.
Foster appropriate communication among Board members, residents, and Management.
Respond to owner and Board member requests within required timelines.
Directly manage the on-site leadership team and exercise supervisory responsibilities under Castle policies and applicable laws, including interviewing, hiring, training, developing, mentoring, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties and responsibilities as assigned.