HOA General Manager

Action Property Management•Fullerton, CA

About The Position

The General Manager oversees the day-to-day operations of a large-scale, luxury residential community. This hands-on leadership role manages teams and complex property operations while fostering positive relationships with residents, Board Members, and vendors. The General Manager executes the Board’s vision, optimizes operations, maintains property value, and delivers a first-class living experience to homeowners.

Requirements

Minimum of 3 years of HOA management experience.
Strong financial acumen, including budget preparation and oversight.
Strong leadership and influencing skills to guide stakeholders, Board Members, and teams toward key goals.
Strong knowledge of audits, reserve studies, and the bidding process.
Deep knowledge of CC&Rs, HOA governance, and applicable local and state laws; California Civil Code knowledge preferred.
Excellent interpersonal and communication skills, including conflict resolution and effective presentation skills.
Minimum of a high school diploma or equivalent.

Nice To Haves

Professional credentials such as CMCA, AMS, or PCAM are preferred.
A bachelor’s degree in Business, Hospitality, Public Administration, or a related field is strongly desired.

Responsibilities

Serve as the primary liaison between the Board of Directors, residents, staff, and vendors.
Lead and develop a high-performing onsite team across departments.
Oversee facilities management, security operations, vendor contracts, and service delivery standards.
Prepare and manage the annual operating and reserve budget, financial reports, and capital improvement plans.
Ensure compliance with governing documents, local and state regulations, and HOA best practices.
Support the Board with agenda preparation, meeting facilitation, and implementation of community directives.
Promote a strong sense of community and homeowner satisfaction through responsive communication and proactive service.